Ossett Surgery, Ossett: patient reviews and CQC rating
Ossett Surgery is a GP practice in Ossett with 22,047 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 10.0 full-time-equivalent qualified GPs, or 2,215 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ossett Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
35% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (81%). 104 patients answered the survey (response rate 29%).
| Survey question | Ossett Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 35% | 53% | 57% |
| Easy to contact via the website | 33% | 54% | 58% |
| Easy to contact via the NHS App | 29% | 52% | 54% |
| Reception team helpful | 73% | 84% | 85% |
| Last contact good | 58% | 70% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 552 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ossett Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,047 patients were registered at Ossett Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 2,215 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 5.6 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.1 | 15.2 |
| August 2024 | 10.0 | 14.3 |
| August 2025 | 10.0 | 15.0 |
| August 2026 | 10.0 | 15.0 |
From June 2026 to August 2026 the practice recorded 10,611 appointments a month, or 481 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 43% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ossett Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 481 | 579 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.6% against 1.9%), dementia (1.0% against 0.8%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Ossett Surgery, Ossett Health Village, Kingsway, Ossett, WF5 8DF. Phone: 01924 232400. Website: www.churchstreetsurgery-ossett.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Savile Town Medical Centre | 2.8 km | 70% |
| Windsor Medical Centre | 2.9 km | 96% |
| Thornhill Lees Medical Centre | 3.2 km | 74% |
| Orchard Croft Medical Centre | 3.2 km | 65% |
| Sidings Healthcare Centre | 3.3 km | 67% |
- Chapelthorpe Medical Centre (80% overall experience good)
- Lupset Health Centre (77% overall experience good)
- Middlestown Medical Centre (87% overall experience good)
- Orchard Croft Medical Centre (65% overall experience good)
How do patients rate Ossett Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Ossett Surgery as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at Ossett Surgery?
22,047 patients were registered in September 2026, down 0.7% on a year earlier.
What is Ossett Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Ossett Surgery have?
10.0 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,215 patients per GP against 2,171 across England.
Are appointments at Ossett Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ossett Surgery's phone number?
01924 232400.