Orchard Croft Medical Centre, Wakefield: patient reviews and CQC rating
Orchard Croft Medical Centre is a GP practice in Wakefield with 10,428 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 5.0 full-time-equivalent qualified GPs, or 2,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard Croft Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 53%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 13th of the 15 practices in Wakefield with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (66%). 107 patients answered the survey (response rate 31%).
| Survey question | Orchard Croft Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 40% | 53% | 57% |
| Easy to contact via the website | 40% | 54% | 58% |
| Easy to contact via the NHS App | 44% | 52% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 53% | 70% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
CQC's overall rating for Orchard Croft Medical Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,428 patients were registered at Orchard Croft Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,072 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.2 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 12.5 |
| August 2024 | 6.1 | 12.3 |
| August 2025 | 5.0 | 13.0 |
| August 2026 | 5.0 | 12.3 |
From June 2026 to August 2026 the practice recorded 7,871 appointments a month, or 755 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Orchard Croft Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 755 | 579 | 510 |
| Face to face | 35% | 66% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), stroke or TIA (2.7% against 1.9%) and chronic kidney disease (6.6% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 17.3% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Orchard Croft Medical Centre, Cluntergate, Horbury, Wakefield, WF4 5BY. Phone: 01924 271016. Website: www.orchardcroft.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lupset Health Centre | 2.2 km | 77% |
| Homestead Medical Centre | 3.2 km | 77% |
| Ossett Surgery | 3.2 km | 72% |
| Chapelthorpe Medical Centre | 3.3 km | 80% |
| Middlestown Medical Centre | 3.5 km | 87% |
- Chapelthorpe Medical Centre (80% overall experience good)
- Lupset Health Centre (77% overall experience good)
- Middlestown Medical Centre (87% overall experience good)
- Ossett Surgery (72% overall experience good)
How do patients rate Orchard Croft Medical Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Orchard Croft Medical Centre as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Orchard Croft Medical Centre?
10,428 patients were registered in September 2026, down 1.6% on a year earlier.
What is Orchard Croft Medical Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Orchard Croft Medical Centre have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,072 patients per GP against 2,171 across England.
Are appointments at Orchard Croft Medical Centre face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard Croft Medical Centre's phone number?
01924 271016.