The Old School Surgery, Marlborough: patient reviews and CQC rating
The Old School Surgery is a GP practice in Marlborough with 3,426 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 1.5 full-time-equivalent qualified GPs, or 2,266 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Old School Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 4 practices in Marlborough with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (98%). 106 patients answered the survey (response rate 40%).
| Survey question | The Old School Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 98% | 81% | 77% |
| Easy to contact by phone | 95% | 62% | 57% |
| Easy to contact via the website | 76% | 59% | 58% |
| Easy to contact via the NHS App | 88% | 56% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 97% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Old School Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,426 patients were registered at The Old School Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,266 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.4 |
| August 2024 | 1.8 | 4.0 |
| August 2025 | 1.8 | 2.5 |
| August 2026 | 1.5 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,282 appointments a month, or 666 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 30% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Old School Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 666 | 556 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 30% | 40% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.7% against 3.8%), atrial fibrillation (3.1% against 2.2%) and asthma (7.9% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 6.7% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
The Old School Surgery, Church Street, Great Bedwyn, Marlborough, SN8 3PF. Phone: 01672 871450. Website: www.oldschoolsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burbage Surgery | 5.4 km | 99% |
| Hungerford Surgery | 7.5 km | 89% |
| Ramsbury & Wanborough Surgery | 7.9 km | 95% |
| Kennet and Avon Medical Partnership | 9.8 km | 71% |
| Dr Howells & Partners | 11.3 km | 97% |
- Burbage Surgery (99% overall experience good)
- Kennet and Avon Medical Partnership (71% overall experience good)
- Ramsbury & Wanborough Surgery (95% overall experience good)
How do patients rate The Old School Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of The Old School Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at The Old School Surgery?
3,426 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Old School Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does The Old School Surgery have?
1.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,266 patients per GP against 2,171 across England.
Are appointments at The Old School Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Old School Surgery's phone number?
01672 871450.