Kennet and Avon Medical Partnership, Marlborough: patient reviews and CQC rating
Kennet and Avon Medical Partnership is a GP practice in Marlborough with 16,590 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 11.4 full-time-equivalent qualified GPs, or 1,455 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kennet and Avon Medical Partnership
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Marlborough with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (68%). 128 patients answered the survey (response rate 35%).
| Survey question | Kennet and Avon Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 71% | 81% | 77% |
| Easy to contact by phone | 58% | 62% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 56% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 39% | 71% | 69% |
| Listened to well | 83% | 90% | 87% |
| Treated with care and concern | 80% | 89% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 722 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kennet and Avon Medical Partnership is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,590 patients were registered at Kennet and Avon Medical Partnership in September 2026, down 3.3% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 11.4 full-time-equivalent qualified GPs, there are 1,455 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 6.2 nurses and 8.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.3 | 10.4 |
| August 2024 | 9.1 | 10.1 |
| August 2025 | 10.1 | 11.1 |
| August 2026 | 11.4 | 12.5 |
From June 2026 to August 2026 the practice recorded 12,901 appointments a month, or 778 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 45% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kennet and Avon Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 778 | 556 | 510 |
| Face to face | 51% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), dementia (1.4% against 0.8%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Kennet and Avon Medical Partnership, The Surgery, George Lane, Marlborough, SN8 4BY. Phone: 01672 512187. Website: www.kamp.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burbage Surgery | 8.8 km | 99% |
| The Old School Surgery | 9.8 km | 98% |
| Ramsbury & Wanborough Surgery | 9.9 km | 95% |
| Ridgeway View Family Practice | 12.6 km | 83% |
| The Lawn Medical Centre | 14.6 km | 85% |
- Burbage Surgery (99% overall experience good)
- Ramsbury & Wanborough Surgery (95% overall experience good)
- The Old School Surgery (98% overall experience good)
How do patients rate Kennet and Avon Medical Partnership?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Kennet and Avon Medical Partnership as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Kennet and Avon Medical Partnership?
16,590 patients were registered in September 2026, down 3.3% on a year earlier.
What is Kennet and Avon Medical Partnership's CQC rating?
Good overall, published in January 2017.
How many GPs does Kennet and Avon Medical Partnership have?
11.4 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,455 patients per GP against 2,171 across England.
Are appointments at Kennet and Avon Medical Partnership face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kennet and Avon Medical Partnership's phone number?
01672 512187.