Hungerford Surgery, Hungerford: patient reviews and CQC rating
Hungerford Surgery is a GP practice in Hungerford with 7,180 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 3.8 full-time-equivalent qualified GPs, or 1,889 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hungerford Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
91% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (95%). 106 patients answered the survey (response rate 35%).
| Survey question | Hungerford Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 91% | 56% | 57% |
| Easy to contact via the website | 85% | 57% | 58% |
| Easy to contact via the NHS App | 79% | 53% | 54% |
| Reception team helpful | 95% | 84% | 85% |
| Last contact good | 90% | 72% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 414 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hungerford Surgery is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,180 patients were registered at Hungerford Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,889 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.7 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 3,172 appointments a month, or 442 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 28% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hungerford Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 451 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 12% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), chronic kidney disease (6.5% against 4.6%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (7.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Hungerford Surgery, The Croft, Hungerford, RG17 0HY. Phone: 01488 682507. Website: www.hungerfordsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Howells & Partners | 5.3 km | 97% |
| Ramsbury & Wanborough Surgery | 6.3 km | 95% |
| The Old School Surgery | 7.5 km | 98% |
| Lambourn Surgery | 9.9 km | 85% |
| Burbage Surgery | 12.9 km | 99% |
- Dr Howells & Partners (97% overall experience good)
- Lambourn Surgery (85% overall experience good)
How do patients rate Hungerford Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Hungerford Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Hungerford Surgery?
7,180 patients were registered in September 2026, down 0.8% on a year earlier.
What is Hungerford Surgery's CQC rating?
Good overall, published in November 2022.
How many GPs does Hungerford Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,889 patients per GP against 2,171 across England.
Are appointments at Hungerford Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hungerford Surgery's phone number?
01488 682507.