The Maples Medical Centre, Manchester: patient reviews and CQC rating
The Maples Medical Centre is a GP practice in Manchester with 9,043 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.8 full-time-equivalent qualified GPs, or 1,560 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Maples Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 39th of the 149 practices in Manchester with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (84%). 102 patients answered the survey (response rate 21%).
| Survey question | The Maples Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 62% | 63% | 57% |
| Easy to contact via the website | 50% | 61% | 58% |
| Easy to contact via the NHS App | 58% | 58% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 163 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Maples Medical Centre is Good, published in January 2017. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,043 patients were registered at The Maples Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,560 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 7.3 |
| August 2024 | 5.1 | 7.3 |
| August 2025 | 5.8 | 8.6 |
| August 2026 | 5.8 | 10.1 |
From June 2026 to August 2026 the practice recorded 3,330 appointments a month, or 368 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 58% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Maples Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 368 | 445 | 510 |
| Face to face | 59% | 66% | 63% |
| Same day as booked | 58% | 44% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (26.9% against 14.3%), COPD (3.5% against 1.9%) and epilepsy (1.3% against 0.8%). It has a lower share for dementia (0.5% against 0.8%), cancer (2.8% against 3.8%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 37.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 26.9% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
The Maples Medical Centre, 2 Scout Drive, Newall Green, Manchester, M23 2SY. Phone: 0161 498 8484. Website: www.themaplesmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bowland Medical Practice | 0.9 km | 89% |
| Peel Hall Medical Practice | 1.5 km | 88% |
| Cornishway Group Practice | 1.5 km | 76% |
| The Park Medical Centre | 1.8 km | 79% |
| RK Medical Practice | 2.1 km | 82% |
- Benchill Medical Practice (84% overall experience good)
- Bowland Medical Practice (89% overall experience good)
- Cornishway Group Practice (76% overall experience good)
- Peel Hall Medical Practice (88% overall experience good)
- RK Medical Practice (82% overall experience good)
- Tregenna Group Practice (87% overall experience good)
How do patients rate The Maples Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Maples Medical Centre as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at The Maples Medical Centre?
9,043 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Maples Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does The Maples Medical Centre have?
5.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,560 patients per GP against 2,171 across England.
Are appointments at The Maples Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Maples Medical Centre's phone number?
0161 498 8484.