City Health Centre, Manchester: patient reviews and CQC rating
City Health Centre is a GP practice in Manchester with 15,575 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 5.9 full-time-equivalent qualified GPs, or 2,619 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 76%, against 85% across England. With 71 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 113th of the 149 practices in Manchester with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (70%). 71 patients answered the survey (response rate 7%).
| Survey question | City Health Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 73% | 79% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 65% | 61% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for City Health Centre is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,575 patients were registered at City Health Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,619 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 5.9 | 5.9 |
From June 2026 to August 2026 the practice recorded 4,753 appointments a month, or 305 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | City Health Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 445 | 510 |
| Face to face | 85% | 66% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.0% against 0.8%) and peripheral arterial disease (0.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.6 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| High blood pressure | All ages | 2.0% | 15.2% |
| Diabetes | 17+ yrs | 1.0% | 7.9% |
| Cancer | All ages | 0.6% | 3.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Chronic kidney disease | 18+ yrs | 0.3% | 4.6% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Stroke and TIA | All ages | 0.1% | 1.9% |
| COPD | All ages | 0.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Heart failure | All ages | 0.1% | 1.1% |
| Learning disability | All ages | 0.0% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.3% | 74.9% |
City Health Centre, 2nd Floor, Boots, 32 Market Street, Manchester, M1 1PL. Phone: 0161 839 6227. Website: www.gtdhealthcare.co.uk/cityhealthcentre.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Doc's Surgery | 0.7 km | 70% |
| Blackfriars Medical Practice | 0.8 km | 75% |
| New Islington Medical Practice | 1.5 km | 89% |
| Urban Village Medical Practice | 1.5 km | 92% |
| Lower Broughton Medical Practice 3 | 1.6 km | 77% |
- New Islington Medical Practice (89% overall experience good)
- Urban Village Medical Practice (92% overall experience good)
How do patients rate City Health Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of City Health Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at City Health Centre?
15,575 patients were registered in September 2026, down 1.0% on a year earlier.
What is City Health Centre's CQC rating?
Good overall, published in October 2022.
How many GPs does City Health Centre have?
5.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,619 patients per GP against 2,171 across England.
Are appointments at City Health Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Health Centre's phone number?
0161 839 6227.