The Doc's Surgery, Manchester: patient reviews and CQC rating
The Doc's Surgery is a GP practice in Manchester with 14,260 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2016. It has 3.6 full-time-equivalent qualified GPs, or 3,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Doc's Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who described their overall experience of the practice as good: 70%, against 77% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 129th of the 149 practices in Manchester with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (80%). 100 patients answered the survey (response rate 9%).
| Survey question | The Doc's Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 70% | 63% | 57% |
| Easy to contact via the website | 71% | 61% | 58% |
| Easy to contact via the NHS App | 72% | 58% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 114 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Doc's Surgery is Outstanding, published in August 2016. One key question is rated differently: Safe Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
14,260 patients were registered at The Doc's Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
3% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,932 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.6 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 5.4 |
| August 2024 | 3.7 | 8.0 |
| August 2025 | 3.7 | 7.2 |
| August 2026 | 3.6 | 7.3 |
From June 2026 to August 2026 the practice recorded 3,398 appointments a month, or 238 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 22% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Doc's Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 238 | 445 | 510 |
| Face to face | 42% | 66% | 63% |
| Same day as booked | 22% | 44% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.0% against 0.6%), dementia (0.1% against 0.8%) and chronic kidney disease (0.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.7% | 14.3% |
| High blood pressure | All ages | 3.9% | 15.2% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| Diabetes | 17+ yrs | 1.7% | 7.9% |
| Cancer | All ages | 1.0% | 3.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Coronary heart disease | All ages | 0.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.5% | 4.6% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Palliative care | All ages | 0.2% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Learning disability | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 38.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.3% | 74.9% |
The Doc's Surgery, 55-59 Bloom Street, Manchester, M1 3LY. Phone: 0161 237 9490. Website: www.thedocsmanchester.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| City Health Centre | 0.7 km | 73% |
| Vallance Medical | 1.1 km | 81% |
| Dr Cunningham and Partners | 1.1 km | 81% |
| Brunswick Medical Practice | 1.1 km | 93% |
| The Arch Medical Practice | 1.3 km | 76% |
- Cornbrook Medical Practice (71% overall experience good)
- The Arch Medical Practice (76% overall experience good)
How do patients rate The Doc's Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of The Doc's Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Doc's Surgery?
14,260 patients were registered in September 2026, up 1.9% on a year earlier.
What is The Doc's Surgery's CQC rating?
Outstanding overall, published in August 2016.
How many GPs does The Doc's Surgery have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,932 patients per GP against 2,171 across England.
Are appointments at The Doc's Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Doc's Surgery's phone number?
0161 237 9490.