Churchgate Surgery, Manchester: patient reviews and CQC rating
Churchgate Surgery is a GP practice in Manchester with 20,871 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 4.9 full-time-equivalent qualified GPs, or 4,242 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Churchgate Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 59%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 139th of the 149 practices in Manchester with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 117 patients answered the survey (response rate 25%).
| Survey question | Churchgate Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 47% | 63% | 57% |
| Easy to contact via the website | 59% | 61% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 768 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Churchgate Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,871 patients were registered at Churchgate Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 4,242 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 13.5 |
| August 2024 | 6.7 | 10.3 |
| August 2025 | 4.1 | 11.0 |
| August 2026 | 4.9 | 9.0 |
From June 2026 to August 2026 the practice recorded 12,889 appointments a month, or 618 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 59% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Churchgate Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 618 | 445 | 510 |
| Face to face | 59% | 66% | 63% |
| Same day as booked | 59% | 44% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.1% against 1.9%), palliative or supportive care needs (0.9% against 0.6%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.1% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Churchgate Surgery, 119 Manchester Road, Denton, Manchester, M34 3RA. Phone: 0161 336 2114. Website: www.millgatehealthcare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Denton Medical Practice | 0.5 km | 69% |
| Guide Bridge Medical Practice | 1.8 km | 61% |
| The Brooke Surgery | 2.5 km | 64% |
| Donneybrook Medical Centre | 2.6 km | 79% |
| Clarendon Medical Centre | 2.6 km | 76% |
- Denton Medical Practice (69% overall experience good)
- Droylsden Medical Practice (70% overall experience good)
- Guide Bridge Medical Practice (61% overall experience good)
- Market Street Medical Practice (83% overall experience good)
- Medlock Vale Medical Practice (81% overall experience good)
How do patients rate Churchgate Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Churchgate Surgery as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Churchgate Surgery?
20,871 patients were registered in September 2026, down 0.6% on a year earlier.
What is Churchgate Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Churchgate Surgery have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 4,242 patients per GP against 2,171 across England.
Are appointments at Churchgate Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Churchgate Surgery's phone number?
0161 336 2114.