The Clapham Family Practice, London: patient reviews and CQC rating
The Clapham Family Practice is a GP practice in London with 18,669 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 7.7 full-time-equivalent qualified GPs, or 2,438 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Clapham Family Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. With 100 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 264th of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 100 patients answered the survey (response rate 14%).
| Survey question | The Clapham Family Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 54% | 58% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for The Clapham Family Practice is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,669 patients were registered at The Clapham Family Practice in September 2026, down 7.0% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 2,438 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 7.6 |
| August 2024 | 6.3 | 8.4 |
| August 2025 | 7.5 | 11.8 |
| August 2026 | 7.7 | 10.9 |
From June 2026 to August 2026 the practice recorded 9,534 appointments a month, or 511 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Clapham Family Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 399 | 510 |
| Face to face | 48% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and coronary heart disease (0.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.9% | 14.3% |
| High blood pressure | All ages | 7.1% | 15.2% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.3% | 74.9% |
The Clapham Family Practice, 89 Clapham High Street, Clapham, London, SW4 7DB. Phone: 020 3474 6070. Website: www.theclaphamfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Curran and Partners | 0.3 km | 76% |
| The Sandmere Road Practice | 0.4 km | 84% |
| Grafton Medical Partners | 0.4 km | 92% |
| Hetherington Group Practice | 0.4 km | 92% |
| Springfield Primary Care Centre | 0.9 km | 83% |
- Dr Curran and Partners (76% overall experience good)
- Grafton Medical Partners (92% overall experience good)
- The Sandmere Road Practice (84% overall experience good)
How do patients rate The Clapham Family Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Clapham Family Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at The Clapham Family Practice?
18,669 patients were registered in September 2026, down 7.0% on a year earlier.
What is The Clapham Family Practice's CQC rating?
Good overall, published in July 2021.
How many GPs does The Clapham Family Practice have?
7.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,438 patients per GP against 2,171 across England.
Are appointments at The Clapham Family Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Clapham Family Practice's phone number?
020 3474 6070.