Grasmere Surgery, Leigh: patient reviews and CQC rating
Grasmere Surgery is a GP practice in Leigh with 7,632 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 4.7 full-time-equivalent qualified GPs, or 1,624 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grasmere Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 10 practices in Leigh with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (82%). 115 patients answered the survey (response rate 28%).
| Survey question | Grasmere Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 88% | 63% | 57% |
| Easy to contact via the website | 81% | 61% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 94% | 76% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grasmere Surgery is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,632 patients were registered at Grasmere Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,624 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.8 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,495 appointments a month, or 327 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 28% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grasmere Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 445 | 510 |
| Face to face | 70% | 66% | 63% |
| Same day as booked | 28% | 44% | 45% |
| More than 28 days after booking | 15% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), dementia (1.1% against 0.8%) and coronary heart disease (4.3% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Grasmere Surgery, Leigh Health Centre, The Avenue, Leigh, WN7 1HR. Phone: 01942 483330. Website: www.grasmere.surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Esa Surgery Limited | 0.0 km | 91% |
| Brookmill Medical Centre | 0.8 km | 76% |
| Mrs Elaine Evans | 1.1 km | 85% |
| Premier Health Team | 1.1 km | 92% |
| Leigh Family Practice | 1.1 km | 70% |
- Brookmill Medical Centre (76% overall experience good)
- Dr Esa Surgery Limited (91% overall experience good)
- Leigh Family Practice (70% overall experience good)
- Leigh Sports Village Practice (75% overall experience good)
- Mrs Elaine Evans (85% overall experience good)
- Old Henry Street MC Limited (81% overall experience good)
- Parks Surgery Limited (77% overall experience good)
- Premier Health Team (92% overall experience good)
- Westleigh Medical Practice (62% overall experience good)
How do patients rate Grasmere Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Grasmere Surgery as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Grasmere Surgery?
7,632 patients were registered in September 2026, down 2.8% on a year earlier.
What is Grasmere Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Grasmere Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,624 patients per GP against 2,171 across England.
Are appointments at Grasmere Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grasmere Surgery's phone number?
01942 483330.