Ball Tree Surgery, Lancing: patient reviews and CQC rating
Ball Tree Surgery is a GP practice in Lancing with 15,472 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2015. It has 9.2 full-time-equivalent qualified GPs, or 1,677 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ball Tree Surgery
Its best result against England is the share who described their overall experience of the practice as good: 83%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 3 practices in Lancing with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (77%). 123 patients answered the survey (response rate 33%).
| Survey question | Ball Tree Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 37% | 55% | 57% |
| Easy to contact via the website | 25% | 59% | 58% |
| Easy to contact via the NHS App | 30% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ball Tree Surgery is Good, published in March 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,472 patients were registered at Ball Tree Surgery in September 2026, up 2.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 1,677 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.7 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.4 | 11.4 |
| August 2024 | 8.8 | 11.2 |
| August 2025 | 8.8 | 8.8 |
| August 2026 | 9.2 | 9.2 |
From June 2026 to August 2026 the practice recorded 8,093 appointments a month, or 523 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 41% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Ball Tree Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), atrial fibrillation (3.8% against 2.2%) and chronic kidney disease (7.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.3% | 14.3% |
| High blood pressure | All ages | 22.0% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Ball Tree Surgery, Western Road North, Sompting, Lancing, BN15 9UX. Phone: 01903 752200. Website: www.theballtreesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Orchard Surgery | 1.1 km | 71% |
| New Pond Row Surgery | 1.4 km | 47% |
| Selden Medical Centre | 2.5 km | 96% |
| Broadwater Medical Centre | 2.6 km | 68% |
| Victoria Road Surgery | 3.1 km | 87% |
- New Pond Row Surgery (47% overall experience good)
- The Orchard Surgery (71% overall experience good)
How do patients rate Ball Tree Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Ball Tree Surgery as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Ball Tree Surgery?
15,472 patients were registered in September 2026, up 2.7% on a year earlier.
What is Ball Tree Surgery's CQC rating?
Good overall, published in March 2015.
How many GPs does Ball Tree Surgery have?
9.2 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,677 patients per GP against 2,171 across England.
Are appointments at Ball Tree Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ball Tree Surgery's phone number?
01903 752200.