Victoria Road Surgery, Worthing: patient reviews and CQC rating
Victoria Road Surgery is a GP practice in Worthing with 14,153 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 6.2 full-time-equivalent qualified GPs, or 2,278 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Victoria Road Surgery
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 9 practices in Worthing with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 91 patients answered the survey (response rate 27%).
| Survey question | Victoria Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 40% | 55% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 545 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Victoria Road Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,153 patients were registered at Victoria Road Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 2,278 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.9 nurses and 8.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.2 |
| August 2024 | 5.5 | 7.7 |
| August 2025 | 5.5 | 6.6 |
| August 2026 | 6.2 | 8.1 |
From June 2026 to August 2026 the practice recorded 7,141 appointments a month, or 505 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 35% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Victoria Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 521 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%), a learning disability (0.9% against 0.6%) and depression (19.5% against 14.3%). It has a lower share for heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
Victoria Road Surgery, The Victoria Road Surgery, 50 Victoria Road, Worthing, BN11 1XE. Phone: 01903 230656. Website: www.victoriaroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Worthing Medical Group | 0.6 km | 83% |
| Broadwater Medical Centre | 1.2 km | 68% |
| St Lawrence Surgery | 1.2 km | 91% |
| Selden Medical Centre | 1.3 km | 96% |
| Cornerways Surgery | 1.9 km | 97% |
- Broadwater Medical Centre (68% overall experience good)
- St Lawrence Surgery (91% overall experience good)
How do patients rate Victoria Road Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Victoria Road Surgery as good, above the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Victoria Road Surgery?
14,153 patients were registered in September 2026, up 0.8% on a year earlier.
What is Victoria Road Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Victoria Road Surgery have?
6.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,278 patients per GP against 2,171 across England.
Are appointments at Victoria Road Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Victoria Road Surgery's phone number?
01903 230656.