Worthing Medical Group, Worthing: patient reviews and CQC rating
Worthing Medical Group is a GP practice in Worthing with 20,301 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2017. It has 13.0 full-time-equivalent qualified GPs, or 1,559 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Worthing Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 9 practices in Worthing with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 24 points higher than in 2025 (59%). 117 patients answered the survey (response rate 29%).
| Survey question | Worthing Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 186 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Worthing Medical Group is Outstanding, published in April 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
20,301 patients were registered at Worthing Medical Group in September 2026, down 2.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 13.0 full-time-equivalent qualified GPs, there are 1,559 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 10.2 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.6 | 18.0 |
| August 2024 | 11.9 | 24.4 |
| August 2025 | 12.9 | 12.9 |
| August 2026 | 13.0 | 18.4 |
From June 2026 to August 2026 the practice recorded 13,119 appointments a month, or 646 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 49% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
7% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Worthing Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 521 | 510 |
| Face to face | 35% | 58% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.2% against 0.6%), dementia (2.9% against 0.8%) and osteoporosis (3.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.2% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Osteoporosis | 50+ yrs | 3.7% | 1.2% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Dementia | All ages | 2.9% | 0.8% |
| Palliative care | All ages | 2.2% | 0.6% |
| COPD | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Heart failure | All ages | 1.9% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Worthing Medical Group, 23 Shelley Road, Worthing, BN11 4BS. Phone: 01903 234844. Website: www.worthingmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria Road Surgery | 0.6 km | 87% |
| Selden Medical Centre | 1.3 km | 96% |
| St Lawrence Surgery | 1.7 km | 91% |
| Broadwater Medical Centre | 1.8 km | 68% |
| Cornerways Surgery | 2.0 km | 97% |
- Cornerways Surgery (97% overall experience good)
- Selden Medical Centre (96% overall experience good)
- Strand Medical (78% overall experience good)
How do patients rate Worthing Medical Group?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Worthing Medical Group as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Worthing Medical Group?
20,301 patients were registered in September 2026, down 2.6% on a year earlier.
What is Worthing Medical Group's CQC rating?
Outstanding overall, published in April 2017.
How many GPs does Worthing Medical Group have?
13.0 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,559 patients per GP against 2,171 across England.
Are appointments at Worthing Medical Group face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Worthing Medical Group's phone number?
01903 234844.