The Orchard Surgery, Lancing: patient reviews and CQC rating
The Orchard Surgery is a GP practice in Lancing with 5,375 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 1.4 full-time-equivalent qualified GPs, or 3,721 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in Lancing with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (66%). 110 patients answered the survey (response rate 34%).
| Survey question | The Orchard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 28% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 189 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,375 patients were registered at The Orchard Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,721 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,556 appointments a month, or 476 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Orchard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 521 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.1% against 1.9%), depression (22.0% against 14.3%) and chronic kidney disease (7.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 20.7% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
The Orchard Surgery, Lancing Health Centre, Penstone Park, Lancing, BN15 9AG. Phone: 01903 875900. Website: www.theorchardsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Pond Row Surgery | 0.4 km | 47% |
| Ball Tree Surgery | 1.1 km | 83% |
| Selden Medical Centre | 2.9 km | 96% |
| Broadwater Medical Centre | 3.5 km | 68% |
| Adur Health Partnership | 3.6 km | 79% |
- Ball Tree Surgery (83% overall experience good)
- New Pond Row Surgery (47% overall experience good)
How do patients rate The Orchard Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Orchard Surgery as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at The Orchard Surgery?
5,375 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Orchard Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Orchard Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,721 patients per GP against 2,171 across England.
Are appointments at The Orchard Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Surgery's phone number?
01903 875900.