Lakeside Healthcare at Headlands, Kettering: patient reviews and CQC rating
Lakeside Healthcare at Headlands is a GP practice in Kettering with 9,545 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 4.3 full-time-equivalent qualified GPs, or 2,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Healthcare at Headlands
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 9 practices in Kettering with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (57%). 96 patients answered the survey (response rate 26%).
| Survey question | Lakeside Healthcare at Headlands | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 49% | 51% | 57% |
| Easy to contact via the website | 48% | 56% | 58% |
| Easy to contact via the NHS App | 36% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 55% | 70% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 79% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 173 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lakeside Healthcare at Headlands is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,545 patients were registered at Lakeside Healthcare at Headlands in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,237 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 4.6 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.8 |
| August 2024 | 3.7 | 5.7 |
| August 2025 | 3.1 | 6.1 |
| August 2026 | 4.3 | 7.9 |
From June 2026 to August 2026 the practice recorded 6,588 appointments a month, or 690 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lakeside Healthcare at Headlands | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 690 | 531 | 510 |
| Face to face | 47% | 59% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Lakeside Healthcare at Headlands, 20 Headlands, Kettering, NN15 7HP. Phone: 01536 518886.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Linden Medical Group | 0.9 km | 83% |
| Dr Sansome and Partners | 0.9 km | 85% |
| Eskdaill Medical | 0.9 km | 86% |
| Dr Leszek Piechowski and Partners | 1.0 km | 81% |
| Dr Spencer and Partners | 5.1 km | 64% |
- Lakeside Healthcare Corby (61% overall experience good)
- Lakeside Healthcare at Oundle (58% overall experience good)
How do patients rate Lakeside Healthcare at Headlands?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Lakeside Healthcare at Headlands as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Lakeside Healthcare at Headlands?
9,545 patients were registered in September 2026, down 0.1% on a year earlier.
What is Lakeside Healthcare at Headlands's CQC rating?
Good overall, published in November 2021.
How many GPs does Lakeside Healthcare at Headlands have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,237 patients per GP against 2,171 across England.
Are appointments at Lakeside Healthcare at Headlands face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Healthcare at Headlands's phone number?
01536 518886.