Dr Spencer and Partners, Kettering: patient reviews and CQC rating
Dr Spencer and Partners is a GP practice in Kettering with 13,827 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 6.4 full-time-equivalent qualified GPs, or 2,170 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Spencer and Partners
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 8th of the 9 practices in Kettering with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (57%). 103 patients answered the survey (response rate 30%).
| Survey question | Dr Spencer and Partners | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 64% | 74% | 77% |
| Easy to contact by phone | 34% | 51% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 42% | 52% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 53% | 70% | 73% |
| Wait for appointment about right | 58% | 71% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 112 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Spencer and Partners is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,827 patients were registered at Dr Spencer and Partners in September 2026, down 0.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 2,170 patients per GP, close to the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 4.9 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 5.7 |
| August 2024 | 5.7 | 5.7 |
| August 2025 | 6.4 | 8.9 |
| August 2026 | 6.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 5,242 appointments a month, or 379 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 38% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Spencer and Partners | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 379 | 531 | 510 |
| Face to face | 87% | 59% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 14% | 5% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.8% against 4.6%) and depression (17.5% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Dr Spencer and Partners, Higham Road, Burton Latimer, Kettering, NN15 5PU. Phone: 01536 723566. Website: www.burtonlatimermedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Summerlee Medical Centre | 3.1 km | 83% |
| Linden Medical Group | 4.9 km | 83% |
| Lakeside Healthcare at Headlands | 5.1 km | 63% |
| The Redwell Medical Centre | 5.3 km | 52% |
| Spinney Brook Medical Centre | 5.8 km | 80% |
- Dr Leszek Piechowski and Partners (81% overall experience good)
How do patients rate Dr Spencer and Partners?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Dr Spencer and Partners as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Dr Spencer and Partners?
13,827 patients were registered in September 2026, down 0.7% on a year earlier.
What is Dr Spencer and Partners's CQC rating?
Good overall, published in June 2017.
How many GPs does Dr Spencer and Partners have?
6.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,170 patients per GP against 2,171 across England.
Are appointments at Dr Spencer and Partners face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Spencer and Partners's phone number?
01536 723566.