The Health Centre, Isles of Scilly: patient reviews and CQC rating
The Health Centre is a GP practice in Isles of Scilly with 2,303 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2017. It has 9.3 full-time-equivalent qualified GPs, or 249 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
92% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (88%). 115 patients answered the survey (response rate 28%).
| Survey question | The Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 92% | 58% | 57% |
| Easy to contact via the website | 79% | 65% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 89% | 74% | 73% |
| Wait for appointment about right | 91% | 71% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for The Health Centre is Outstanding, published in November 2017. One key question is rated differently: Safe Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
2,303 patients were registered at The Health Centre in September 2026, down 4.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 9.3 full-time-equivalent qualified GPs, there are 249 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 1.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 7.9 |
| August 2024 | 7.9 | 7.9 |
| August 2025 | 7.1 | 7.1 |
| August 2026 | 9.3 | 9.3 |
From June 2026 to August 2026 the practice recorded 1,608 appointments a month, or 698 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 27% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 698 | 633 | 510 |
| Face to face | 77% | 59% | 63% |
| Same day as booked | 27% | 44% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
99% of the practice's patients live in the TR21 postcode district. 99% live in Isles of Scilly, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| TR21 | 2,274 | 99% |
The Health Centre, St Marys, Isles of Scilly, Isles of Scilly, TR21 0HE. Phone: 01720 422628. Website: www.scillyhealth.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alverton Practice | 59.4 km | 80% |
| Sunnyside Surgery | 59.4 km | 82% |
| Rosmellyn Surgery | 59.4 km | 82% |
| Morrab Surgery | 59.5 km | 88% |
| Marazion Surgery | 64.9 km | 93% |
- Cober Valley Health (79% overall experience good)
- Helston Medical Centre (81% overall experience good)
- Mullion Health Centre (82% overall experience good)
- St Keverne Health Centre (89% overall experience good)
How do patients rate The Health Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Health Centre as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at The Health Centre?
2,303 patients were registered in September 2026, down 4.9% on a year earlier.
What is The Health Centre's CQC rating?
Outstanding overall, published in November 2017.
How many GPs does The Health Centre have?
9.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 249 patients per GP against 2,171 across England.
Are appointments at The Health Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Centre's phone number?
01720 422628.