The Killingholme Surgery, Immingham: patient reviews and CQC rating
The Killingholme Surgery is a GP practice in Immingham with 1,598 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 1.4 full-time-equivalent qualified GPs, or 1,141 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Killingholme Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
96% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (83%). 95 patients answered the survey (response rate 22%).
| Survey question | The Killingholme Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 91% | 79% | 77% |
| Easy to contact by phone | 96% | 59% | 57% |
| Easy to contact via the website | 48% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Killingholme Surgery is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,598 patients were registered at The Killingholme Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 1,141 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,132 appointments a month, or 709 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 33% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Killingholme Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 709 | 559 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 33% | 43% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%) and high blood pressure (20.4% against 15.2%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.7% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.4% | 74.9% |
The Killingholme Surgery, Town Street, South Killingholme, Immingham, DN40 3EL. Phone: 01469 540786. Website: www.killingholmesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Roxton Practice | 3.8 km | 71% |
| Healing Health Centre | 8.2 km | 81% |
| Barnetby Medical Centre | 11.3 km | 98% |
| Cromwell Primary Care Centre | 12.2 km | 81% |
| Core Care Family Practice Grimsby | 12.2 km | 67% |
- Barnetby Medical Centre (98% overall experience good)
- Riverside Surgery (54% overall experience good)
- West Town Surgery (85% overall experience good)
How do patients rate The Killingholme Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of The Killingholme Surgery as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at The Killingholme Surgery?
1,598 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Killingholme Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does The Killingholme Surgery have?
1.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 1,141 patients per GP against 2,171 across England.
Are appointments at The Killingholme Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Killingholme Surgery's phone number?
01469 540786.