The Roxton Practice, Immingham: patient reviews and CQC rating
The Roxton Practice is a GP practice in Immingham with 34,674 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 18.0 full-time-equivalent qualified GPs, or 1,925 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Roxton Practice
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (70%). 107 patients answered the survey (response rate 22%).
| Survey question | The Roxton Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 71% | 79% | 77% |
| Easy to contact by phone | 42% | 59% | 57% |
| Easy to contact via the website | 59% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 89% | 71% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 83% of 451 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Roxton Practice is Good, published in December 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
34,674 patients were registered at The Roxton Practice in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 18.0 full-time-equivalent qualified GPs, there are 1,925 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 16.5 nurses and 36.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.2 | 17.5 |
| August 2024 | 17.2 | 21.8 |
| August 2025 | 17.3 | 21.5 |
| August 2026 | 18.0 | 22.9 |
From June 2026 to August 2026 the practice recorded 20,189 appointments a month, or 582 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Roxton Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 582 | 559 | 510 |
| Face to face | 69% | 64% | 63% |
| Same day as booked | 33% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), peripheral arterial disease (1.0% against 0.6%) and chronic kidney disease (8.1% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
31% of the practice's patients live in the DN40 postcode district, followed by DN32 (23%), DN41 (10%) and DN35 (8%). 86% live in North East Lincolnshire, the council area the practice is in.
The Roxton Practice, Pilgrim Primary Care Centre, Immingham, DN40 1JW. Phone: 01469 572058.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Killingholme Surgery | 3.8 km | 91% |
| Healing Health Centre | 5.1 km | 81% |
| Cromwell Primary Care Centre | 8.5 km | 81% |
| Core Care Family Practice Grimsby | 8.5 km | 67% |
| Woodfield Medical Centre | 8.6 km | 73% |
- Open Door Health Limited (74% overall experience good)
- Quayside Medical Centre (83% overall experience good)
How do patients rate The Roxton Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Roxton Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at The Roxton Practice?
34,674 patients were registered in September 2026, down 0.4% on a year earlier.
What is The Roxton Practice's CQC rating?
Good overall, published in December 2023.
How many GPs does The Roxton Practice have?
18.0 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 1,925 patients per GP against 2,171 across England.
Are appointments at The Roxton Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Roxton Practice's phone number?
01469 572058.