Riverside Surgery, South Humberside: patient reviews and CQC rating
Riverside Surgery is a GP practice in South Humberside with 22,408 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 7.5 full-time-equivalent qualified GPs, or 2,997 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 23%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
34% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (57%). 148 patients answered the survey (response rate 33%).
| Survey question | Riverside Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 54% | 79% | 77% |
| Easy to contact by phone | 34% | 59% | 57% |
| Easy to contact via the website | 31% | 62% | 58% |
| Easy to contact via the NHS App | 23% | 59% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 49% | 76% | 73% |
| Wait for appointment about right | 44% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 609 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Surgery is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,408 patients were registered at Riverside Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 2,997 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 10.3 nurses and 9.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 7.9 |
| August 2024 | 8.0 | 10.1 |
| August 2025 | 7.5 | 8.5 |
| August 2026 | 7.5 | 8.5 |
From June 2026 to August 2026 the practice recorded 16,604 appointments a month, or 741 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 59% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Riverside Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 741 | 559 | 510 |
| Face to face | 43% | 64% | 63% |
| Same day as booked | 59% | 43% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), a learning disability (1.1% against 0.6%) and dementia (1.3% against 0.8%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 2.0% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Riverside Surgery, Barnard Avenue, Brigg, South Humberside, DN20 8AS. Phone: 01652 650131. Website: www.riversidegps.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr A S Whitaker & Partners | 0.3 km | 85% |
| Hibaldstow Medical Practice | 5.3 km | 94% |
| Barnetby Medical Centre | 6.3 km | 98% |
| Cambridge Avenue & Messingham Medical Centre | 10.6 km | 79% |
| Ashby Turn Primary Care Partners | 10.8 km | 76% |
- Barnetby Medical Centre (98% overall experience good)
- The Killingholme Surgery (91% overall experience good)
- West Town Surgery (85% overall experience good)
How do patients rate Riverside Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Riverside Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Riverside Surgery?
22,408 patients were registered in September 2026, down 1.4% on a year earlier.
What is Riverside Surgery's CQC rating?
Good overall, published in March 2016.
How many GPs does Riverside Surgery have?
7.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,997 patients per GP against 2,171 across England.
Are appointments at Riverside Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Surgery's phone number?
01652 650131.