The University Health Centre, Huddersfield: patient reviews and CQC rating
The University Health Centre is a GP practice in Huddersfield with 12,822 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 5.0 full-time-equivalent qualified GPs, or 2,574 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The University Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 85%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 33 practices in Huddersfield with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (84%). 78 patients answered the survey (response rate 7%).
| Survey question | The University Health Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 88% | 76% | 77% |
| Easy to contact by phone | 72% | 53% | 57% |
| Easy to contact via the website | 64% | 54% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 75 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The University Health Centre is Requires Improvement, published in January 2024. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (February 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,822 patients were registered at The University Health Centre in September 2026, down 9.0% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,574 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.6 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.6 |
| August 2024 | 5.0 | 6.0 |
| August 2025 | 5.0 | 6.7 |
| August 2026 | 5.0 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,419 appointments a month, or 267 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The University Health Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 267 | 579 | 510 |
| Face to face | 87% | 66% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.0% against 0.8%) and chronic kidney disease (0.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.0% | 14.3% |
| High blood pressure | All ages | 2.4% | 15.2% |
| Asthma | 6+ yrs | 2.0% | 6.6% |
| Diabetes | 17+ yrs | 1.1% | 7.9% |
| Cancer | All ages | 0.4% | 3.8% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Coronary heart disease | All ages | 0.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.1% | 4.6% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| COPD | All ages | 0.1% | 1.9% |
| Stroke and TIA | All ages | 0.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Heart failure | All ages | 0.0% | 1.1% |
| Learning disability | All ages | 0.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 35.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
The University Health Centre, Sand Street, Huddersfield, HD1 3AL. Phone: 01484 430386. Website: www.universityhealthhuddersfield.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Whitehouse Centre | 1.0 km | 85% |
| The Junction Surgery | 1.0 km | 82% |
| Rose Medical Practice | 1.2 km | 95% |
| Greenhead Family Doctors | 1.2 km | 90% |
| Thornton Lodge Surgery | 1.5 km | 73% |
- Dalton Surgery (73% overall experience good)
- Dr Nazareth, Dr Hameed, Dr Frankland and Dr Ihsan (73% overall experience good)
- Greenhead Family Doctors (90% overall experience good)
- Rose Medical Practice (95% overall experience good)
- The Almondbury Surgery (73% overall experience good)
- The Junction Surgery (82% overall experience good)
- The Whitehouse Centre (85% overall experience good)
How do patients rate The University Health Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The University Health Centre as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at The University Health Centre?
12,822 patients were registered in September 2026, down 9.0% on a year earlier.
What is The University Health Centre's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does The University Health Centre have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,574 patients per GP against 2,171 across England.
Are appointments at The University Health Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The University Health Centre's phone number?
01484 430386.