Waterside Medical Practice, Hayling Island: patient reviews and CQC rating
Waterside Medical Practice is a GP practice in Hayling Island with 8,501 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 7.4 full-time-equivalent qualified GPs, or 1,144 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterside Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
65% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (82%). 107 patients answered the survey (response rate 39%).
| Survey question | Waterside Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 88% | 74% | 77% |
| Easy to contact by phone | 65% | 52% | 57% |
| Easy to contact via the website | 71% | 55% | 58% |
| Easy to contact via the NHS App | 66% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Waterside Medical Practice is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,501 patients were registered at Waterside Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
39% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,144 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 6.9 |
| August 2024 | 7.4 | 11.5 |
| August 2025 | 6.9 | 9.7 |
| August 2026 | 7.4 | 8.3 |
From June 2026 to August 2026 the practice recorded 7,008 appointments a month, or 824 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 48% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Waterside Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 824 | 526 | 510 |
| Face to face | 29% | 58% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.4% against 1.2%), heart failure (3.2% against 1.1%) and palliative or supportive care needs (1.5% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.9% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Cancer | All ages | 7.9% | 3.8% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Atrial fibrillation | All ages | 5.4% | 2.2% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Osteoporosis | 50+ yrs | 4.4% | 1.2% |
| COPD | All ages | 3.8% | 1.9% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| Heart failure | All ages | 3.2% | 1.1% |
| Dementia | All ages | 1.8% | 0.8% |
| Palliative care | All ages | 1.5% | 0.6% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
99% of the practice's patients live in the PO11 postcode district. 100% live in Havant, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PO11 | 8,387 | 99% |
Waterside Medical Practice, Hayling Island Health Centre, Elm Grove, Mengham, Hayling Island, PO11 9AP. Phone: 023 9246 2719. Website: www.watersidemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Practice | 0.0 km | 71% |
| East Shore Partnership | 6.2 km | 69% |
| Kirklands Surgery | 6.7 km | 76% |
| The Bosmere Medical Practice | 6.8 km | 83% |
| The Homewell Practice | 6.8 km | 79% |
- Emsworth Medical Practice (89% overall experience good)
- The Elms Practice (71% overall experience good)
How do patients rate Waterside Medical Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Waterside Medical Practice as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Waterside Medical Practice?
8,501 patients were registered in September 2026, down 1.0% on a year earlier.
What is Waterside Medical Practice's CQC rating?
Good overall, published in November 2019.
How many GPs does Waterside Medical Practice have?
7.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,144 patients per GP against 2,171 across England.
Are appointments at Waterside Medical Practice face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterside Medical Practice's phone number?
023 9246 2719.