The Elms Practice, Hayling Island: patient reviews and CQC rating
The Elms Practice is a GP practice in Hayling Island with 9,444 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 5.1 full-time-equivalent qualified GPs, or 1,864 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Elms Practice
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
72% found it easy to get through by phone (England: 57%). The overall experience result is 20 points lower than in 2025 (91%). 117 patients answered the survey (response rate 40%).
| Survey question | The Elms Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 72% | 52% | 57% |
| Easy to contact via the website | 81% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 77% | 86% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for The Elms Practice is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,444 patients were registered at The Elms Practice in September 2026, almost the same as a year earlier.
36% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,864 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 8.2 |
| August 2024 | 5.1 | 8.3 |
| August 2025 | 5.1 | 10.4 |
| August 2026 | 5.1 | 9.1 |
From June 2026 to August 2026 the practice recorded 5,675 appointments a month, or 601 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Elms Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 601 | 526 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 51% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.9% against 1.2%), dementia (2.0% against 0.8%) and peripheral arterial disease (1.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.5% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 10.3% | 4.6% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 7.3% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Dementia | All ages | 2.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
The Elms Practice, Hayling Island Health Centre, Elm Grove, Mengham, Hayling Island, PO11 9AP. Phone: 023 9246 6216.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Waterside Medical Practice | 0.0 km | 88% |
| East Shore Partnership | 6.2 km | 69% |
| Kirklands Surgery | 6.7 km | 76% |
| The Bosmere Medical Practice | 6.8 km | 83% |
| The Homewell Practice | 6.8 km | 79% |
- Emsworth Medical Practice (89% overall experience good)
- Waterside Medical Practice (88% overall experience good)
How do patients rate The Elms Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Elms Practice as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at The Elms Practice?
9,444 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Elms Practice's CQC rating?
Good overall, published in July 2018.
How many GPs does The Elms Practice have?
5.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,864 patients per GP against 2,171 across England.
Are appointments at The Elms Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Elms Practice's phone number?
023 9246 6216.