The Mount View Practice, Fleetwood: patient reviews and CQC rating
The Mount View Practice is a GP practice in Fleetwood with 12,512 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.0 full-time-equivalent qualified GPs, or 3,128 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mount View Practice
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 3 practices in Fleetwood with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (83%). 113 patients answered the survey (response rate 24%).
| Survey question | The Mount View Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 62% | 61% | 57% |
| Easy to contact via the website | 77% | 55% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 76% | 74% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 502 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mount View Practice is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,512 patients were registered at The Mount View Practice in September 2026, up 0.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,128 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 6.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 6,187 appointments a month, or 495 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 46% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Mount View Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 471 | 510 |
| Face to face | 73% | 70% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 17% | 6% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.3% against 1.1%), depression (30.2% against 14.3%) and COPD (4.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 44.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.8 years for women and 73.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 30.2% | 14.3% |
| High blood pressure | All ages | 19.7% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 4.5% | 3.8% |
| COPD | All ages | 4.0% | 1.9% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
The Mount View Practice, Fleetwood Health and Wellbeing Centre, Dock Street, Fleetwood, FY7 6HP. Phone: 01253 951999.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broadway Medical Centre | 1.8 km | 67% |
| Fleetwood Surgery | 1.8 km | 77% |
| The Over-Wyre Medical Centre | 2.4 km | 80% |
| The Thornton Practice | 4.9 km | 88% |
| The Village Practice | 4.9 km | 92% |
- Broadway Medical Centre (67% overall experience good)
- Fleetwood Surgery (77% overall experience good)
How do patients rate The Mount View Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Mount View Practice as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at The Mount View Practice?
12,512 patients were registered in September 2026, up 0.7% on a year earlier.
What is The Mount View Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does The Mount View Practice have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,128 patients per GP against 2,171 across England.
Are appointments at The Mount View Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mount View Practice's phone number?
01253 951999.