Broadway Medical Centre, Fleetwood: patient reviews and CQC rating
Broadway Medical Centre is a GP practice in Fleetwood with 9,505 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.8 full-time-equivalent qualified GPs, or 2,519 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broadway Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 3 practices in Fleetwood with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (77%). 110 patients answered the survey (response rate 23%).
| Survey question | Broadway Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 55% | 61% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 57% | 54% |
| Reception team helpful | 66% | 86% | 85% |
| Last contact good | 63% | 74% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 78% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 248 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broadway Medical Centre is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,505 patients were registered at Broadway Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,519 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.4 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.8 |
| August 2024 | 3.8 | 5.9 |
| August 2025 | 3.8 | 5.9 |
| August 2026 | 3.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 6,389 appointments a month, or 672 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Broadway Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 672 | 471 | 510 |
| Face to face | 62% | 70% | 63% |
| Same day as booked | 65% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), heart failure (2.4% against 1.1%) and osteoporosis (2.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 20.0% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Broadway Medical Centre, Broadway Medical Centre,, West View Health Village, Broadway, Fleetwood, FY7 8GU. Phone: 01253 957500. Website: www.broadwaymedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fleetwood Surgery | 0.0 km | 77% |
| The Mount View Practice | 1.8 km | 87% |
| The Over-Wyre Medical Centre | 4.1 km | 80% |
| The Thornton Practice | 4.2 km | 88% |
| The Village Practice | 4.2 km | 92% |
- Fleetwood Surgery (77% overall experience good)
- The Mount View Practice (87% overall experience good)
How do patients rate Broadway Medical Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Broadway Medical Centre as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Broadway Medical Centre?
9,505 patients were registered in September 2026, down 0.7% on a year earlier.
What is Broadway Medical Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does Broadway Medical Centre have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,519 patients per GP against 2,171 across England.
Are appointments at Broadway Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broadway Medical Centre's phone number?
01253 957500.