Fleetwood Surgery, Fleetwood: patient reviews and CQC rating
Fleetwood Surgery is a GP practice in Fleetwood with 6,112 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.3 full-time-equivalent qualified GPs, or 2,665 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fleetwood Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Fleetwood with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 103 patients answered the survey (response rate 23%).
| Survey question | Fleetwood Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 85% | 61% | 57% |
| Easy to contact via the website | 46% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 57% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 79% | 74% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 81 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fleetwood Surgery is Good, published in July 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
6,112 patients were registered at Fleetwood Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,665 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 0.5 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 7.4 |
| August 2024 | 2.3 | 8.1 |
| August 2025 | 2.3 | 7.2 |
| August 2026 | 2.3 | 8.7 |
From June 2026 to August 2026 the practice recorded 2,654 appointments a month, or 434 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 66% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Fleetwood Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 471 | 510 |
| Face to face | 53% | 70% | 63% |
| Same day as booked | 66% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), COPD (3.4% against 1.9%) and depression (25.0% against 14.3%). It has a lower share for chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.0% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Fleetwood Surgery, West View Health Village, Broadway, Fleetwood, FY7 8GU. Phone: 01253 207050. Website: www.dralisurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broadway Medical Centre | 0.0 km | 67% |
| The Mount View Practice | 1.8 km | 87% |
| The Over-Wyre Medical Centre | 4.1 km | 80% |
| The Thornton Practice | 4.2 km | 88% |
| The Village Practice | 4.2 km | 92% |
- Broadway Medical Centre (67% overall experience good)
- The Mount View Practice (87% overall experience good)
How do patients rate Fleetwood Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Fleetwood Surgery as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Fleetwood Surgery?
6,112 patients were registered in September 2026, down 3.7% on a year earlier.
What is Fleetwood Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Fleetwood Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,665 patients per GP against 2,171 across England.
Are appointments at Fleetwood Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fleetwood Surgery's phone number?
01253 207050.