Bankfield Surgery, Elland: patient reviews and CQC rating
Bankfield Surgery is a GP practice in Elland with 11,355 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 4.5 full-time-equivalent qualified GPs, or 2,542 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bankfield Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
34% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (80%). 126 patients answered the survey (response rate 29%).
| Survey question | Bankfield Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 34% | 53% | 57% |
| Easy to contact via the website | 42% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 64% | 70% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 297 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bankfield Surgery is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,355 patients were registered at Bankfield Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,542 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.3 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.7 |
| August 2024 | 4.7 | 6.5 |
| August 2025 | 4.2 | 6.6 |
| August 2026 | 4.5 | 7.0 |
From June 2026 to August 2026 the practice recorded 8,045 appointments a month, or 708 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 48% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
17% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bankfield Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 708 | 579 | 510 |
| Face to face | 45% | 66% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%), depression (21.2% against 14.3%) and palliative or supportive care needs (0.8% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Bankfield Surgery, Huddersfield Road, Elland, HX5 9BA. Phone: 01422 374662. Website: www.bankfieldsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stainland Road Medical Centre | 1.5 km | 72% |
| Rastrick Health Centre | 2.8 km | 93% |
| Lindley Village Surgery | 2.8 km | 75% |
| LONGROYDE SURGERY | 3.0 km | 98% |
| The Nook Surgery | 3.3 km | 59% |
- Brig Royd Surgery (92% overall experience good)
- Stainland Road Medical Centre (72% overall experience good)
- Station Road Surgery (61% overall experience good)
How do patients rate Bankfield Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Bankfield Surgery as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Bankfield Surgery?
11,355 patients were registered in September 2026, down 0.7% on a year earlier.
What is Bankfield Surgery's CQC rating?
Good overall, published in September 2019.
How many GPs does Bankfield Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,542 patients per GP against 2,171 across England.
Are appointments at Bankfield Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bankfield Surgery's phone number?
01422 374662.