Chestnut House Surgery, Doncaster: patient reviews and CQC rating
Chestnut House Surgery is a GP practice in Doncaster with 9,638 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.7 full-time-equivalent qualified GPs, or 2,582 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chestnut House Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 19%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 22nd of the 35 practices in Doncaster with 50 or more responses. 23% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (79%). 126 patients answered the survey (response rate 27%).
| Survey question | Chestnut House Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 77% | 77% |
| Easy to contact by phone | 23% | 54% | 57% |
| Easy to contact via the website | 19% | 55% | 58% |
| Easy to contact via the NHS App | 21% | 56% | 54% |
| Reception team helpful | 77% | 85% | 85% |
| Last contact good | 51% | 72% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Chestnut House Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,638 patients were registered at Chestnut House Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,582 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 5.1 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 5,289 appointments a month, or 549 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 37% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chestnut House Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 549 | 560 | 510 |
| Face to face | 88% | 65% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 18% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.8% against 1.9%), dementia (1.2% against 0.8%) and diabetes (10.9% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 35.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| COPD | All ages | 4.8% | 1.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
99% of the practice's patients live in the DN8 postcode district. 100% live in Doncaster, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DN8 | 9,573 | 99% |
Chestnut House Surgery, Vermuyden Centre, Fieldside, Thorne, Doncaster, DN8 4BQ. Phone: 01405 741100. Website: www.thornemoormedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northfield Surgery | 0.0 km | 53% |
| Field Road Surgery | 4.5 km | 55% |
| Hatfield Health Centre | 5.1 km | 79% |
| Dunsville Medical Centre | 7.0 km | 85% |
| Snaith and Rawcliffe Medical Group | 9.2 km | 92% |
- ASA Medical Group (69% overall experience good)
- Dunsville Medical Centre (85% overall experience good)
- Field Road Surgery (55% overall experience good)
- Hatfield Health Centre (79% overall experience good)
- Mayflower Medical Practice (81% overall experience good)
- Northfield Surgery (53% overall experience good)
- White House Farm Medical Centre (70% overall experience good)
How do patients rate Chestnut House Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Chestnut House Surgery as good, against 77% across England. 23% found it easy to get through by phone.
How many patients are registered at Chestnut House Surgery?
9,638 patients were registered in September 2026, down 0.3% on a year earlier.
What is Chestnut House Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Chestnut House Surgery have?
3.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,582 patients per GP against 2,171 across England.
Are appointments at Chestnut House Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chestnut House Surgery's phone number?
01405 741100.