Mill Road Surgery, Colchester: patient reviews and CQC rating
Mill Road Surgery is a GP practice in Colchester with 21,943 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 7.9 full-time-equivalent qualified GPs, or 2,768 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mill Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 22 practices in Colchester with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (89%). 142 patients answered the survey (response rate 34%).
| Survey question | Mill Road Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 75% | 56% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 92% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Mill Road Surgery is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,943 patients were registered at Mill Road Surgery in September 2026, up 20.4% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 2,768 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 5.5 nurses and 7.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 9.4 |
| August 2024 | 7.3 | 11.6 |
| August 2025 | 7.7 | 10.9 |
| August 2026 | 7.9 | 9.6 |
From June 2026 to August 2026 the practice recorded 7,329 appointments a month, or 334 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mill Road Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 480 | 510 |
| Face to face | 79% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Mill Road Surgery, 47 Mill Road, Mile End, Colchester, CO4 5LE. Phone: 01206 845900. Website: www.millroad-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Colchester Medical Limited | 0.8 km | 75% |
| Highwoods Surgery | 1.5 km | 70% |
| Bluebell Surgery | 1.8 km | 77% |
| Colchester Medical Practice | 2.7 km | 87% |
| East Hill Surgery | 2.7 km | 83% |
- Bluebell Surgery (77% overall experience good)
- Dr Abiodun Obisesan (76% overall experience good)
- Dr Hazim Ahmad (91% overall experience good)
- Highwoods Surgery (70% overall experience good)
- Mersea Island Medical Practice (91% overall experience good)
- The Medical Centre (81% overall experience good)
How do patients rate Mill Road Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Mill Road Surgery as good, above the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Mill Road Surgery?
21,943 patients were registered in September 2026, up 20.4% on a year earlier.
What is Mill Road Surgery's CQC rating?
Good overall, published in February 2018.
How many GPs does Mill Road Surgery have?
7.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,768 patients per GP against 2,171 across England.
Are appointments at Mill Road Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mill Road Surgery's phone number?
01206 845900.