Upper Thames Medical - The Park Surgery and Lechlade Medical, Cirencester: patient reviews and CQC rating
Upper Thames Medical - The Park Surgery and Lechlade Medical is a GP practice in Cirencester with 10,753 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 6.5 full-time-equivalent qualified GPs, or 1,657 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upper Thames Medical - The Park Surgery and Lechlade Medical
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. With 115 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 4 practices in Cirencester with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (75%). 115 patients answered the survey (response rate 39%).
| Survey question | Upper Thames Medical - The Park Surgery and Lechlade Medical | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 67% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 56% | 54% |
| Reception team helpful | 85% | 89% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 76% | 66% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 86% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 87% | 93% | 90% |
In the Friends and Family Test for July 2026, 86% of 43 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upper Thames Medical - The Park Surgery and Lechlade Medical is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,753 patients were registered at Upper Thames Medical - The Park Surgery and Lechlade Medical in September 2026, down 2.5% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,657 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.9 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 5.4 |
| August 2024 | 7.2 | 8.3 |
| August 2025 | 6.6 | 7.7 |
| August 2026 | 6.5 | 9.5 |
From June 2026 to August 2026 the practice recorded 6,103 appointments a month, or 568 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 25% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Upper Thames Medical - The Park Surgery and Lechlade Medical | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 568 | 574 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 16% | 11% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), atrial fibrillation (3.8% against 2.2%) and cancer (6.1% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Upper Thames Medical - The Park Surgery and Lechlade Medical, Tetbury Road, Cirencester, GL7 1US. Phone: 01285 654733. Website: www.inspire-healthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Phoenix Cirencester | 0.5 km | 80% |
| Cirencester Health Group | 0.7 km | 79% |
| Rendcomb Surgery | 7.8 km | 94% |
| Cricklade Surgery | 11.5 km | 89% |
| Frithwood Surgery | 13.1 km | 96% |
- Cirencester Health Group (79% overall experience good)
- Hilary Cottage Surgery (67% overall experience good)
- Phoenix Cirencester (80% overall experience good)
- Rendcomb Surgery (94% overall experience good)
How do patients rate Upper Thames Medical - The Park Surgery and Lechlade Medical?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Upper Thames Medical - The Park Surgery and Lechlade Medical as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Upper Thames Medical - The Park Surgery and Lechlade Medical?
10,753 patients were registered in September 2026, down 2.5% on a year earlier.
What is Upper Thames Medical - The Park Surgery and Lechlade Medical's CQC rating?
Good overall, published in October 2019.
How many GPs does Upper Thames Medical - The Park Surgery and Lechlade Medical have?
6.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,657 patients per GP against 2,171 across England.
Are appointments at Upper Thames Medical - The Park Surgery and Lechlade Medical face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upper Thames Medical - The Park Surgery and Lechlade Medical's phone number?
01285 654733.