Phoenix Cirencester, Cirencester: patient reviews and CQC rating
Phoenix Cirencester is a GP practice in Cirencester with 24,555 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 9.6 full-time-equivalent qualified GPs, or 2,557 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Phoenix Cirencester
Its best result against England is the share who found the reception and administrative team helpful: 95%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in Cirencester with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 109 patients answered the survey (response rate 36%).
| Survey question | Phoenix Cirencester | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 40% | 60% | 58% |
| Easy to contact via the NHS App | 41% | 56% | 54% |
| Reception team helpful | 95% | 89% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 69% | 66% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 86% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 95% | 93% |
| Needs met | 96% | 93% | 90% |
In the Friends and Family Test for July 2026, 97% of 713 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Phoenix Cirencester is Good, published in April 2017. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
24,555 patients were registered at Phoenix Cirencester in September 2026, down 0.7% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 2,557 patients per GP, more than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 6.3 nurses and 16.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 12.2 |
| August 2024 | 11.8 | 14.0 |
| August 2025 | 11.4 | 12.5 |
| August 2026 | 9.6 | 11.7 |
From June 2026 to August 2026 the practice recorded 10,851 appointments a month, or 442 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 38% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Phoenix Cirencester | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 574 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 15% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), dementia (1.1% against 0.8%) and chronic kidney disease (6.6% against 4.6%). It has a lower share for serious mental illness (0.7% against 1.0%), a learning disability (0.4% against 0.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Phoenix Cirencester, 9 Chesterton Lane, Cirencester, GL7 1XG. Phone: 01285 652056. Website: www.thephoenixsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Upper Thames Medical - The Park Surgery and Lechlade Medical | 0.5 km | 76% |
| Cirencester Health Group | 1.0 km | 79% |
| Rendcomb Surgery | 8.3 km | 94% |
| Cricklade Surgery | 11.3 km | 89% |
| Frithwood Surgery | 13.0 km | 96% |
- Cirencester Health Group (79% overall experience good)
- Hilary Cottage Surgery (67% overall experience good)
- Rendcomb Surgery (94% overall experience good)
- Upper Thames Medical - The Park Surgery and Lechlade Medical (76% overall experience good)
How do patients rate Phoenix Cirencester?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Phoenix Cirencester as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Phoenix Cirencester?
24,555 patients were registered in September 2026, down 0.7% on a year earlier.
What is Phoenix Cirencester's CQC rating?
Good overall, published in April 2017.
How many GPs does Phoenix Cirencester have?
9.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,557 patients per GP against 2,171 across England.
Are appointments at Phoenix Cirencester face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Phoenix Cirencester's phone number?
01285 652056.