Cirencester Health Group, Cirencester: patient reviews and CQC rating
Cirencester Health Group is a GP practice in Cirencester with 12,559 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 6.4 full-time-equivalent qualified GPs, or 1,966 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cirencester Health Group
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 4 practices in Cirencester with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (83%). 127 patients answered the survey (response rate 38%).
| Survey question | Cirencester Health Group | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 72% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 56% | 54% |
| Reception team helpful | 81% | 89% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 59% | 66% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 88% | 93% | 90% |
In the Friends and Family Test for July 2026, 91% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cirencester Health Group is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,559 patients were registered at Cirencester Health Group in September 2026, down 1.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,966 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 4.6 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 11.8 |
| August 2024 | 6.9 | 9.7 |
| August 2025 | 6.3 | 8.6 |
| August 2026 | 6.4 | 8.7 |
From June 2026 to August 2026 the practice recorded 8,148 appointments a month, or 649 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 48% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cirencester Health Group | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 649 | 574 | 510 |
| Face to face | 61% | 64% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 11% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%), chronic kidney disease (6.4% against 4.6%) and stroke or TIA (2.3% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (8.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Cirencester Health Group, The Avenue Surgery, 1 The Avenue, Cirencester, GL7 1EH. Phone: 01285 653122.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Upper Thames Medical - The Park Surgery and Lechlade Medical | 0.7 km | 76% |
| Phoenix Cirencester | 1.0 km | 80% |
| Rendcomb Surgery | 7.9 km | 94% |
| Cricklade Surgery | 11.0 km | 89% |
| Hilary Cottage Surgery | 13.1 km | 67% |
- Hilary Cottage Surgery (67% overall experience good)
- Phoenix Cirencester (80% overall experience good)
- Rendcomb Surgery (94% overall experience good)
- Upper Thames Medical - The Park Surgery and Lechlade Medical (76% overall experience good)
How do patients rate Cirencester Health Group?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Cirencester Health Group as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Cirencester Health Group?
12,559 patients were registered in September 2026, down 1.4% on a year earlier.
What is Cirencester Health Group's CQC rating?
Good overall, published in July 2022.
How many GPs does Cirencester Health Group have?
6.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,966 patients per GP against 2,171 across England.
Are appointments at Cirencester Health Group face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cirencester Health Group's phone number?
01285 653122.