Royal Primary Care Chesterfield, Chesterfield: patient reviews and CQC rating
Royal Primary Care Chesterfield is a GP practice in Chesterfield with 18,759 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 15.1 full-time-equivalent qualified GPs, or 1,241 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Royal Primary Care Chesterfield
Its result closest to England is the share who found the reception and administrative team helpful: 80%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 16th of the 20 practices in Chesterfield with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (69%). 117 patients answered the survey (response rate 26%).
| Survey question | Royal Primary Care Chesterfield | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 17% | 51% | 57% |
| Easy to contact via the website | 41% | 53% | 58% |
| Easy to contact via the NHS App | 26% | 46% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 58% | 68% | 73% |
| Wait for appointment about right | 54% | 69% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 77% | 86% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 81% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 771 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Royal Primary Care Chesterfield is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,759 patients were registered at Royal Primary Care Chesterfield in September 2026, down 1.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 15.1 full-time-equivalent qualified GPs, there are 1,241 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 14.8 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 15.1 |
| August 2024 | 13.8 | 20.8 |
| August 2025 | 12.1 | 16.2 |
| August 2026 | 15.1 | 18.1 |
From June 2026 to August 2026 the practice recorded 9,634 appointments a month, or 514 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Royal Primary Care Chesterfield | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 523 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 34% | 39% | 45% |
| More than 28 days after booking | 16% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), COPD (3.9% against 1.9%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Royal Primary Care Chesterfield, Stubbing Road, Chesterfield, S40 2HP. Phone: 01246 748000. Website: www.holywellmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Surgery @ Wheatbridge | 1.6 km | 89% |
| Avenue House and Hasland Partnership | 2.0 km | 73% |
| Wingerworth Medical Centre | 2.1 km | 97% |
| Royal Primary Care Chesterfield West | 2.1 km | 59% |
| Chatsworth Road Medical Centre | 2.5 km | 85% |
- Royal Primary Care Chesterfield West (59% overall experience good)
How do patients rate Royal Primary Care Chesterfield?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Royal Primary Care Chesterfield as good, against 77% across England. 17% found it easy to get through by phone.
How many patients are registered at Royal Primary Care Chesterfield?
18,759 patients were registered in September 2026, down 1.2% on a year earlier.
What is Royal Primary Care Chesterfield's CQC rating?
Good overall, published in September 2020.
How many GPs does Royal Primary Care Chesterfield have?
15.1 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,241 patients per GP against 2,171 across England.
Are appointments at Royal Primary Care Chesterfield face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Royal Primary Care Chesterfield's phone number?
01246 748000.