Symphony North Healthcare, Burnham-on-sea: patient reviews and CQC rating
Symphony North Healthcare is a GP practice in Burnham-on-sea with 28,150 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 9.2 full-time-equivalent qualified GPs, or 3,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Symphony North Healthcare
Its best result against England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
31% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (54%). 113 patients answered the survey (response rate 32%).
| Survey question | Symphony North Healthcare | Somerset | England |
|---|---|---|---|
| Overall experience good | 57% | 79% | 77% |
| Easy to contact by phone | 31% | 60% | 57% |
| Easy to contact via the website | 59% | 61% | 58% |
| Easy to contact via the NHS App | 49% | 59% | 54% |
| Reception team helpful | 69% | 87% | 85% |
| Last contact good | 52% | 75% | 73% |
| Wait for appointment about right | 48% | 70% | 69% |
| Listened to well | 79% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 1,216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Symphony North Healthcare is Good, published in November 2023. All 5 key questions are rated Good. Its previous overall rating was Inadequate (November 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
28,150 patients were registered at Symphony North Healthcare in September 2026, up 88.4% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 3,047 patients per GP, more than the England figure of 2,171 and Somerset's 1,975. The practice also has 13.9 nurses and 12.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 5.3 | 6.3 |
| August 2025 | 6.0 | 7.1 |
| August 2026 | 9.2 | 11.2 |
From June 2026 to August 2026 the practice recorded 14,983 appointments a month, or 532 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 42% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Symphony North Healthcare | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 532 | 494 | 510 |
| Face to face | 62% | 65% | 63% |
| Same day as booked | 42% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), peripheral arterial disease (1.2% against 0.6%) and COPD (4.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.6% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Coronary heart disease | All ages | 5.7% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| COPD | All ages | 4.0% | 1.9% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Symphony North Healthcare, 8-10 Love Lane, Burnham-on-sea, TA8 1EU. Phone: 01278 795445. Website: www.burnhamandberrowmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brent Area Medical Centre | 4.8 km | 80% |
| Tudor Lodge Surgery | 10.6 km | 79% |
| Cannington Health Centre | 11.0 km | 90% |
| East Quay Medical Centre | 11.4 km | 72% |
| Graham Road Surgery | 11.9 km | 70% |
- Axbridge & Wedmore Medical Practice (70% overall experience good)
- Brent Area Medical Centre (80% overall experience good)
- Cheddar Medical Centre (84% overall experience good)
How do patients rate Symphony North Healthcare?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Symphony North Healthcare as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Symphony North Healthcare?
28,150 patients were registered in September 2026, up 88.4% on a year earlier.
What is Symphony North Healthcare's CQC rating?
Good overall, published in November 2023.
How many GPs does Symphony North Healthcare have?
9.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 3,047 patients per GP against 2,171 across England.
Are appointments at Symphony North Healthcare face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Symphony North Healthcare's phone number?
01278 795445.