Priory Surgery, Bristol: patient reviews and CQC rating
Priory Surgery is a GP practice in Bristol with 11,240 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 5.9 full-time-equivalent qualified GPs, or 1,916 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Priory Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 38th of the 65 practices in Bristol with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (81%). 92 patients answered the survey (response rate 24%).
| Survey question | Priory Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 60% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 84% | 90% | 90% |
CQC's overall rating for Priory Surgery is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,240 patients were registered at Priory Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,916 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 3.2 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 7.7 |
| August 2024 | 6.6 | 8.7 |
| August 2025 | 6.9 | 10.1 |
| August 2026 | 5.9 | 5.9 |
From June 2026 to August 2026 the practice recorded 4,991 appointments a month, or 444 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 40% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Priory Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 459 | 510 |
| Face to face | 65% | 65% | 63% |
| Same day as booked | 40% | 38% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Priory Surgery, 324-326 Wells Road, Knowle, Bristol, BS4 2QJ. Phone: 0117 949 3988. Website: www.priorysurgerybristol.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wells Road Surgery | 0.7 km | 80% |
| Nightingale Valley Practice | 1.8 km | 78% |
| Birchwood Medical Practice | 1.8 km | 80% |
| The Crest Family Practice | 2.2 km | 86% |
| Bedminster Family Practice | 2.2 km | 80% |
- Birchwood Medical Practice (80% overall experience good)
- Nightingale Valley Practice (78% overall experience good)
- Stockwood Medical Centre (87% overall experience good)
- Wells Road Surgery (80% overall experience good)
How do patients rate Priory Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Priory Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Priory Surgery?
11,240 patients were registered in September 2026, down 2.5% on a year earlier.
What is Priory Surgery's CQC rating?
Good overall, published in November 2015.
How many GPs does Priory Surgery have?
5.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,916 patients per GP against 2,171 across England.
Are appointments at Priory Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Priory Surgery's phone number?
0117 949 3988.