Collington Surgery, Bexhill-on-sea: patient reviews and CQC rating
Collington Surgery is a GP practice in Bexhill-on-sea with 16,414 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 8.5 full-time-equivalent qualified GPs, or 1,936 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Collington Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Bexhill On Sea with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (60%). 99 patients answered the survey (response rate 33%).
| Survey question | Collington Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 59% | 78% | 77% |
| Easy to contact by phone | 26% | 55% | 57% |
| Easy to contact via the website | 37% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 569 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Collington Surgery is Requires Improvement, published in August 2023. 3 key questions are rated differently: Well-led Inadequate, Caring Good and Responsive Good. Its previous overall rating was Good (May 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
16,414 patients were registered at Collington Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,936 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.3 nurses and 12.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 8.1 |
| August 2024 | 6.7 | 8.8 |
| August 2025 | 6.0 | 8.6 |
| August 2026 | 8.5 | 13.8 |
From June 2026 to August 2026 the practice recorded 5,833 appointments a month, or 355 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 20% took place on the day they were booked and 20% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Collington Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 521 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 20% | 45% | 45% |
| More than 28 days after booking | 20% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), dementia (1.6% against 0.8%) and atrial fibrillation (4.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.2% | 15.2% |
| Depression | 18+ yrs | 19.2% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.6% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Collington Surgery, 23 Terminus Road, Bexhill-on-sea, TN39 3LR. Phone: 01424 320222.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sidley Medical Practice | 1.9 km | 54% |
| Dr P Stocks & Partners | 2.2 km | 75% |
| Carisbrooke Surgery | 4.7 km | 87% |
| South Saxon House Surgery | 5.3 km | 84% |
| Sedlescombe House | 7.0 km | 84% |
- Dr P Stocks & Partners (75% overall experience good)
- Sidley Medical Practice (54% overall experience good)
How do patients rate Collington Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Collington Surgery as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Collington Surgery?
16,414 patients were registered in September 2026, down 4.9% on a year earlier.
What is Collington Surgery's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Collington Surgery have?
8.5 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,936 patients per GP against 2,171 across England.
Are appointments at Collington Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Collington Surgery's phone number?
01424 320222.