Shakespeare Road Medical Centre, Basingstoke: patient reviews and CQC rating
Shakespeare Road Medical Centre is a GP practice in Basingstoke with 14,272 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). It has 5.1 full-time-equivalent qualified GPs, or 2,789 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shakespeare Road Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 6 practices in Basingstoke with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (55%). 166 patients answered the survey (response rate 23%).
| Survey question | Shakespeare Road Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 43% | 52% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 56% | 70% | 73% |
| Wait for appointment about right | 42% | 65% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
14,272 patients were registered at Shakespeare Road Medical Centre in September 2026, up 0.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,789 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.4 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 5.1 | 7.3 |
From June 2026 to August 2026 the practice recorded 5,856 appointments a month, or 410 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 31% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Shakespeare Road Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 526 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 31% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.4% against 14.3%) and COPD (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), heart failure (0.7% against 1.1%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
Shakespeare Road Medical Centre, Shakespeare House Health Centre, Shakespeare Road, Basingstoke, RG24 9DT. Phone: 01256 464151.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bramblys Grange Medical Practice | 1.5 km | 62% |
| Crown Heights Medical Centre | 1.5 km | 59% |
| Chineham Medical Practice | 2.0 km | 78% |
| Camrose, Gillies and Hackwood Partnership | 4.5 km | 49% |
| Clift Surgery Partners | 5.7 km | 84% |
How do patients rate Shakespeare Road Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Shakespeare Road Medical Centre as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Shakespeare Road Medical Centre?
14,272 patients were registered in September 2026, up 0.9% on a year earlier.
How many GPs does Shakespeare Road Medical Centre have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,789 patients per GP against 2,171 across England.
Are appointments at Shakespeare Road Medical Centre face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shakespeare Road Medical Centre's phone number?
01256 464151.