Camrose, Gillies and Hackwood Partnership, Basingstoke: patient reviews and CQC rating
Camrose, Gillies and Hackwood Partnership is a GP practice in Basingstoke with 52,924 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 22.7 full-time-equivalent qualified GPs, or 2,331 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Camrose, Gillies and Hackwood Partnership
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 19%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Basingstoke with 50 or more responses. 20% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (55%). 170 patients answered the survey (response rate 26%).
| Survey question | Camrose, Gillies and Hackwood Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 49% | 74% | 77% |
| Easy to contact by phone | 20% | 52% | 57% |
| Easy to contact via the website | 19% | 55% | 58% |
| Easy to contact via the NHS App | 27% | 51% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 45% | 70% | 73% |
| Wait for appointment about right | 39% | 65% | 69% |
| Listened to well | 71% | 87% | 87% |
| Treated with care and concern | 75% | 86% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 75% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 448 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Camrose, Gillies and Hackwood Partnership is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
52,924 patients were registered at Camrose, Gillies and Hackwood Partnership in September 2026, up 0.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 22.7 full-time-equivalent qualified GPs, there are 2,331 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 15.1 nurses and 11.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 16.0 | 19.2 |
| August 2024 | 21.1 | 23.0 |
| August 2025 | 22.7 | 25.7 |
| August 2026 | 22.7 | 24.4 |
From June 2026 to August 2026 the practice recorded 28,977 appointments a month, or 548 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 59% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Camrose, Gillies and Hackwood Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 526 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 59% | 43% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.3% against 0.6%), heart failure (0.6% against 1.1%) and osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Camrose, Gillies and Hackwood Partnership, Sullivan Road, Basingstoke, RG22 4EH. Phone: 01256 479747.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bramblys Grange Medical Practice | 3.1 km | 62% |
| Crown Heights Medical Centre | 3.1 km | 59% |
| Shakespeare Road Medical Centre | 4.5 km | 66% |
| Chineham Medical Practice | 6.2 km | 78% |
| Clift Surgery Partners | 10.1 km | 84% |
How do patients rate Camrose, Gillies and Hackwood Partnership?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Camrose, Gillies and Hackwood Partnership as good, below the England figure of 77%. 20% found it easy to get through by phone.
How many patients are registered at Camrose, Gillies and Hackwood Partnership?
52,924 patients were registered in September 2026, up 0.7% on a year earlier.
What is Camrose, Gillies and Hackwood Partnership's CQC rating?
Good overall, published in November 2021.
How many GPs does Camrose, Gillies and Hackwood Partnership have?
22.7 full-time-equivalent qualified GPs (32 qualified GPs by headcount), which is 2,331 patients per GP against 2,171 across England.
Are appointments at Camrose, Gillies and Hackwood Partnership face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Camrose, Gillies and Hackwood Partnership's phone number?
01256 479747.