The Croft Surgery, Wigton: patient reviews and CQC rating
The Croft Surgery is a GP practice in Wigton with 3,530 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 3.2 full-time-equivalent qualified GPs, or 1,090 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Croft Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 5 practices in Wigton with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (92%). 130 patients answered the survey (response rate 47%).
| Survey question | The Croft Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 92% | 62% | 57% |
| Easy to contact via the website | 87% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 78% | 72% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Croft Surgery is Good, published in November 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,530 patients were registered at The Croft Surgery in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,090 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 6.0 |
| August 2024 | 3.3 | 5.5 |
| August 2025 | 2.8 | 5.2 |
| August 2026 | 3.2 | 6.4 |
From June 2026 to August 2026 the practice recorded 1,563 appointments a month, or 443 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 33% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Croft Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 550 | 510 |
| Face to face | 73% | 68% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.4% against 4.6%), COPD (3.1% against 1.9%) and coronary heart disease (4.8% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.6% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wigton Group Medical Practice | 9.0 km | 77% |
| Silloth Group Medical Practice | 12.6 km | 92% |
| Dalston Medical Group | 15.2 km | 74% |
| Eden Medical Group | 16.0 km | 57% |
| Aspatria Medical Group | 17.3 km | 96% |
- Aspatria Medical Group (96% overall experience good)
- Caldbeck Surgery (93% overall experience good)
- Castlehead Medical Centre (79% overall experience good)
- Dalston Medical Group (74% overall experience good)
- Silloth Group Medical Practice (92% overall experience good)
- Wigton Group Medical Practice (77% overall experience good)
How do patients rate The Croft Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Croft Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at The Croft Surgery?
3,530 patients were registered in September 2026, down 0.5% on a year earlier.
What is The Croft Surgery's CQC rating?
Good overall, published in November 2023.
How many GPs does The Croft Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,090 patients per GP against 2,171 across England.
Are appointments at The Croft Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Croft Surgery's phone number?
01697 351207.