Caldbeck Surgery, Wigton: patient reviews and CQC rating
Caldbeck Surgery is a GP practice in Wigton with 4,194 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2018. It has 4.1 full-time-equivalent qualified GPs, or 1,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Caldbeck Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 5 practices in Wigton with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (94%). 139 patients answered the survey (response rate 51%).
| Survey question | Caldbeck Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 94% | 62% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 85% | 58% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 98% | 76% | 73% |
| Wait for appointment about right | 89% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Caldbeck Surgery is Outstanding, published in December 2018. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good. Its previous overall rating was Good (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
4,194 patients were registered at Caldbeck Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,035 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 7.5 |
| August 2024 | 4.1 | 9.2 |
| August 2025 | 4.1 | 7.3 |
| August 2026 | 4.1 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,102 appointments a month, or 740 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 39% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Caldbeck Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 740 | 550 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.7% against 2.2%), stroke or TIA (3.8% against 1.9%) and coronary heart disease (5.6% against 3.0%). It has a lower share for osteoporosis (0.5% against 1.2%) and depression (8.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.2% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Stroke and TIA | All ages | 3.8% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.0% | 74.9% |
Caldbeck Surgery, Friar Row, Caldbeck, Wigton, CA7 8DS. Phone: 01697 478254. Website: www.caldbecksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wigton Group Medical Practice | 10.5 km | 77% |
| Dalston Medical Group | 11.0 km | 74% |
| Court Thorn Surgery | 15.5 km | 83% |
| Eden Medical Group | 17.2 km | 57% |
| Castlehead Medical Centre | 17.8 km | 79% |
- Aspatria Medical Group (96% overall experience good)
- Castlehead Medical Centre (79% overall experience good)
- Dalston Medical Group (74% overall experience good)
- Silloth Group Medical Practice (92% overall experience good)
- The Croft Surgery (92% overall experience good)
- Wigton Group Medical Practice (77% overall experience good)
How do patients rate Caldbeck Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Caldbeck Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Caldbeck Surgery?
4,194 patients were registered in September 2026, down 1.7% on a year earlier.
What is Caldbeck Surgery's CQC rating?
Outstanding overall, published in December 2018.
How many GPs does Caldbeck Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,035 patients per GP against 2,171 across England.
Are appointments at Caldbeck Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Caldbeck Surgery's phone number?
01697 478254.