Cross Road Surgery, Weymouth: patient reviews and CQC rating
Cross Road Surgery is a GP practice in Weymouth with 8,737 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 1.7 full-time-equivalent qualified GPs, or 5,106 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cross Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 4 practices in Weymouth with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (83%). 135 patients answered the survey (response rate 36%).
| Survey question | Cross Road Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 60% | 65% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 66% | 77% | 73% |
| Wait for appointment about right | 47% | 67% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 229 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cross Road Surgery is Good, published in February 2023. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,737 patients were registered at Cross Road Surgery in September 2026, up 5.1% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 5,106 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 4.2 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 2.8 |
| August 2026 | 1.7 | 2.8 |
From June 2026 to August 2026 the practice recorded 17,501 appointments a month, or 2,003 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 61% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
15% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cross Road Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,003 | 612 | 510 |
| Face to face | 56% | 63% | 63% |
| Same day as booked | 61% | 43% | 45% |
| More than 28 days after booking | 8% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), chronic kidney disease (7.7% against 4.6%) and atrial fibrillation (3.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Cross Road Surgery, Cross Road, Weymouth, DT4 9QX. Phone: 01305 768844.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wyke Regis and Lanehouse Medical Practice | 1.1 km | 53% |
| The Bridges Medical Practice | 1.5 km | 94% |
| Royal Crescent Surgery | 1.8 km | 89% |
| Royal Manor Health Care | 6.8 km | 75% |
| Queens Avenue Surgery | 11.8 km | 87% |
- Royal Crescent Surgery (89% overall experience good)
- Royal Manor Health Care (75% overall experience good)
- The Bridges Medical Practice (94% overall experience good)
- Wyke Regis and Lanehouse Medical Practice (53% overall experience good)
How do patients rate Cross Road Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Cross Road Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Cross Road Surgery?
8,737 patients were registered in September 2026, up 5.1% on a year earlier.
What is Cross Road Surgery's CQC rating?
Good overall, published in February 2023.
How many GPs does Cross Road Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,106 patients per GP against 2,171 across England.
Are appointments at Cross Road Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cross Road Surgery's phone number?
01305 768844.