Royal Manor Health Care, Portland: patient reviews and CQC rating
Royal Manor Health Care is a GP practice in Portland with 12,296 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 2.9 full-time-equivalent qualified GPs, or 4,309 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Royal Manor Health Care
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
58% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 112 patients answered the survey (response rate 33%).
| Survey question | Royal Manor Health Care | Dorset | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 58% | 63% | 57% |
| Easy to contact via the website | 58% | 65% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 59% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
CQC's overall rating for Royal Manor Health Care is Good, published in September 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,296 patients were registered at Royal Manor Health Care in September 2026, down 0.7% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 4,309 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 7.0 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.5 |
| August 2024 | 3.8 | 4.7 |
| August 2025 | 3.9 | 4.8 |
| August 2026 | 2.9 | 5.6 |
From June 2026 to August 2026 the practice recorded 8,234 appointments a month, or 670 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 44% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Royal Manor Health Care | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 612 | 510 |
| Face to face | 57% | 63% | 63% |
| Same day as booked | 44% | 43% | 45% |
| More than 28 days after booking | 6% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), COPD (3.9% against 1.9%) and chronic kidney disease (8.2% against 4.6%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 3.9% | 1.9% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
99% of the practice's patients live in the DT5 postcode district. 100% live in Dorset, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DT5 | 12,156 | 99% |
Royal Manor Health Care, Park Estate Road, Easton, Portland, DT5 2BJ. Phone: 01305 820422. Website: www.royalmanorhealthcare.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wyke Regis and Lanehouse Medical Practice | 6.2 km | 53% |
| Cross Road Surgery | 6.8 km | 73% |
| The Bridges Medical Practice | 7.9 km | 94% |
| Royal Crescent Surgery | 8.1 km | 89% |
| Queens Avenue Surgery | 18.2 km | 87% |
- Cross Road Surgery (73% overall experience good)
- Royal Crescent Surgery (89% overall experience good)
- The Bridges Medical Practice (94% overall experience good)
- Wyke Regis and Lanehouse Medical Practice (53% overall experience good)
How do patients rate Royal Manor Health Care?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Royal Manor Health Care as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Royal Manor Health Care?
12,296 patients were registered in September 2026, down 0.7% on a year earlier.
What is Royal Manor Health Care's CQC rating?
Good overall, published in September 2023.
How many GPs does Royal Manor Health Care have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,309 patients per GP against 2,171 across England.
Are appointments at Royal Manor Health Care face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Royal Manor Health Care's phone number?
01305 820422.