Queens Avenue Surgery, Dorchester: patient reviews and CQC rating
Queens Avenue Surgery is a GP practice in Dorchester with 8,751 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queens Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 7 practices in Dorchester with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (97%). 105 patients answered the survey (response rate 39%).
| Survey question | Queens Avenue Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 86% | 63% | 57% |
| Easy to contact via the website | 65% | 65% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 86% | 77% | 73% |
| Wait for appointment about right | 72% | 67% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 100% | 92% | 90% |
In the Friends and Family Test for July 2026, 99% of 264 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queens Avenue Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,751 patients were registered at Queens Avenue Surgery in September 2026, almost the same as a year earlier.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 8.3 |
| August 2024 | 0.7 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,905 appointments a month, or 446 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 26% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Queens Avenue Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 612 | 510 |
| Face to face | 73% | 63% | 63% |
| Same day as booked | 26% | 43% | 45% |
| More than 28 days after booking | 11% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), stroke or TIA (2.8% against 1.9%) and dementia (1.1% against 0.8%). It has a lower share for chronic kidney disease (1.6% against 4.6%) and depression (9.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Queens Avenue Surgery, 14 Queens Avenue, Dorchester, DT1 2EW. Phone: 01305 262886. Website: www.queensavenue.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Atrium Health Centre | 0.5 km | 73% |
| The Prince of Wales Surgery | 1.2 km | 96% |
| Poundbury Doctors Surgery | 1.2 km | 93% |
| Fordington Surgery | 1.3 km | 94% |
| Puddletown Surgery | 8.4 km | 97% |
- Atrium Health Centre (73% overall experience good)
- Cerne Abbas Surgery (91% overall experience good)
- Fordington Surgery (94% overall experience good)
- Milton Abbas Surgery (99% overall experience good)
- Poundbury Doctors Surgery (93% overall experience good)
- Puddletown Surgery (97% overall experience good)
- The Prince of Wales Surgery (96% overall experience good)
How do patients rate Queens Avenue Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Queens Avenue Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Queens Avenue Surgery?
8,751 patients were registered in September 2026, up 0.3% on a year earlier.
What is Queens Avenue Surgery's CQC rating?
Good overall, published in December 2019.
Are appointments at Queens Avenue Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queens Avenue Surgery's phone number?
01305 262886.