Puddletown Surgery, Dorchester: patient reviews and CQC rating
Puddletown Surgery is a GP practice in Dorchester with 4,335 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 2.8 full-time-equivalent qualified GPs, or 1,556 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Puddletown Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 7 practices in Dorchester with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (91%). 121 patients answered the survey (response rate 46%).
| Survey question | Puddletown Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 97% | 80% | 77% |
| Easy to contact by phone | 99% | 63% | 57% |
| Easy to contact via the website | 87% | 65% | 58% |
| Easy to contact via the NHS App | 89% | 55% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 96% | 77% | 73% |
| Wait for appointment about right | 87% | 67% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Puddletown Surgery is Good, published in May 2016. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,335 patients were registered at Puddletown Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,556 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 4.6 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 3.3 |
| August 2024 | 2.3 | 3.3 |
| August 2025 | 2.3 | 2.9 |
| August 2026 | 2.8 | 3.4 |
From June 2026 to August 2026 the practice recorded 2,407 appointments a month, or 555 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Puddletown Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 555 | 612 | 510 |
| Face to face | 77% | 63% | 63% |
| Same day as booked | 47% | 43% | 45% |
| More than 28 days after booking | 6% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.5% against 3.8%), palliative or supportive care needs (1.0% against 0.6%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%), serious mental illness (0.4% against 1.0%) and depression (6.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Cancer | All ages | 7.5% | 3.8% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Puddletown Surgery, 2A Athelhampton Road, Puddletown, Dorchester, DT2 8FY. Phone: 01305 848333. Website: www.puddletownsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fordington Surgery | 7.1 km | 94% |
| Atrium Health Centre | 7.8 km | 73% |
| Queens Avenue Surgery | 8.4 km | 87% |
| Bere Regis Surgery | 8.6 km | 91% |
| The Prince of Wales Surgery | 8.9 km | 96% |
- Atrium Health Centre (73% overall experience good)
- Cerne Abbas Surgery (91% overall experience good)
- Fordington Surgery (94% overall experience good)
- Milton Abbas Surgery (99% overall experience good)
- Poundbury Doctors Surgery (93% overall experience good)
- Queens Avenue Surgery (87% overall experience good)
- The Prince of Wales Surgery (96% overall experience good)
How do patients rate Puddletown Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Puddletown Surgery as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Puddletown Surgery?
4,335 patients were registered in September 2026, up 1.3% on a year earlier.
What is Puddletown Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does Puddletown Surgery have?
2.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,556 patients per GP against 2,171 across England.
Are appointments at Puddletown Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Puddletown Surgery's phone number?
01305 848333.