Poundbury Doctors Surgery, Dorchester: patient reviews and CQC rating
Poundbury Doctors Surgery is a GP practice in Dorchester with 8,225 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 3.8 full-time-equivalent qualified GPs, or 2,157 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Poundbury Doctors Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 4th of the 7 practices in Dorchester with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (88%). 118 patients answered the survey (response rate 44%).
| Survey question | Poundbury Doctors Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 89% | 63% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 78% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 92% | 77% | 73% |
| Wait for appointment about right | 65% | 67% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
CQC's overall rating for Poundbury Doctors Surgery is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,225 patients were registered at Poundbury Doctors Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,157 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 2.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.9 |
| August 2024 | 4.6 | 5.3 |
| August 2025 | 4.6 | 5.5 |
| August 2026 | 3.8 | 5.5 |
From June 2026 to August 2026 the practice recorded 4,303 appointments a month, or 523 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 39% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Poundbury Doctors Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 612 | 510 |
| Face to face | 60% | 63% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 14% | 10% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), palliative or supportive care needs (1.3% against 0.6%) and atrial fibrillation (3.9% against 2.2%). It has a lower share for depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Poundbury Doctors Surgery, 3 Frederick Treves House, St John Way, Dorchester, DT1 2FD. Phone: 01305 251128. Website: www.cornwallroadpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Prince of Wales Surgery | 0.0 km | 96% |
| Queens Avenue Surgery | 1.2 km | 87% |
| Atrium Health Centre | 1.4 km | 73% |
| Fordington Surgery | 2.1 km | 94% |
| Puddletown Surgery | 8.9 km | 97% |
- Atrium Health Centre (73% overall experience good)
- Cerne Abbas Surgery (91% overall experience good)
- Fordington Surgery (94% overall experience good)
- Milton Abbas Surgery (99% overall experience good)
- Puddletown Surgery (97% overall experience good)
- Queens Avenue Surgery (87% overall experience good)
- The Prince of Wales Surgery (96% overall experience good)
How do patients rate Poundbury Doctors Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Poundbury Doctors Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Poundbury Doctors Surgery?
8,225 patients were registered in September 2026, up 0.9% on a year earlier.
What is Poundbury Doctors Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Poundbury Doctors Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,157 patients per GP against 2,171 across England.
Are appointments at Poundbury Doctors Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Poundbury Doctors Surgery's phone number?
01305 251128.