Willowbrook Medical Practice, Sutton In Ashfield: patient reviews and CQC rating
Willowbrook Medical Practice is a GP practice in Sutton In Ashfield with 11,705 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 5.5 full-time-equivalent qualified GPs, or 2,141 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willowbrook Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 4 practices in Sutton In Ashfield with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (68%). 113 patients answered the survey (response rate 28%).
| Survey question | Willowbrook Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 39% | 52% | 57% |
| Easy to contact via the website | 29% | 51% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 64% | 69% | 73% |
| Wait for appointment about right | 54% | 67% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for Willowbrook Medical Practice is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,705 patients were registered at Willowbrook Medical Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,141 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.6 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 9.1 |
| August 2024 | 4.8 | 6.9 |
| August 2025 | 4.8 | 8.6 |
| August 2026 | 5.5 | 10.1 |
From June 2026 to August 2026 the practice recorded 7,432 appointments a month, or 635 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 33% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Willowbrook Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 635 | 566 | 510 |
| Face to face | 75% | 64% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 14% | 8% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), heart failure (2.7% against 1.1%) and a learning disability (1.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Dementia | All ages | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
99% of the practice's patients live in the NG17 postcode district. 99% live in Ashfield, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NG17 | 11,780 | 99% |
Willowbrook Medical Practice, Brook Street, Sutton In Ashfield, NG17 1ES. Phone: 01623 440018. Website: www.willowbrookmp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King's Medical Centre | 0.3 km | 71% |
| Woodlands Medical Practice | 1.0 km | 82% |
| Brierley Park Medical Group | 2.1 km | 72% |
| Kirkby Community Primary Care Centre | 2.7 km | 73% |
| Kirkby Health Centre | 2.9 km | 90% |
- Brierley Park Medical Group (72% overall experience good)
- King's Medical Centre (71% overall experience good)
- Woodlands Medical Practice (82% overall experience good)
How do patients rate Willowbrook Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Willowbrook Medical Practice as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Willowbrook Medical Practice?
11,705 patients were registered in September 2026, down 3.3% on a year earlier.
What is Willowbrook Medical Practice's CQC rating?
Good overall, published in January 2024.
How many GPs does Willowbrook Medical Practice have?
5.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,141 patients per GP against 2,171 across England.
Are appointments at Willowbrook Medical Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willowbrook Medical Practice's phone number?
01623 440018.