Regent Street Surgery, Stonehouse: patient reviews and CQC rating
Regent Street Surgery is a GP practice in Stonehouse with 11,564 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 2.7 full-time-equivalent qualified GPs, or 4,251 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Regent Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
78% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (72%). 131 patients answered the survey (response rate 37%).
| Survey question | Regent Street Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 49% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 56% | 54% |
| Reception team helpful | 93% | 89% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 57% | 66% | 69% |
| Listened to well | 86% | 90% | 87% |
| Treated with care and concern | 90% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 95% | 93% |
| Needs met | 92% | 93% | 90% |
CQC's overall rating for Regent Street Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,564 patients were registered at Regent Street Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 4,251 patients per GP, more than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 1.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 7,632 appointments a month, or 660 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 45% took place on the day they were booked and 25% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Regent Street Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 660 | 574 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 25% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), epilepsy (1.1% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Regent Street Surgery, 73 Regent Street, Stonehouse, GL10 2AA. Phone: 01453 825690. Website: www.regentstreetpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Esmail Esmailji | 0.0 km | 94% |
| Beeches Green Surgery | 4.3 km | 96% |
| Rowcroft Medical Centre | 4.4 km | 89% |
| Five Valleys Medical Centre | 4.4 km | 77% |
| Price's Mill Surgery | 7.1 km | 91% |
- Dr Esmail Esmailji (94% overall experience good)
- Five Valleys Medical Centre (77% overall experience good)
- Price's Mill Surgery (91% overall experience good)
How do patients rate Regent Street Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Regent Street Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Regent Street Surgery?
11,564 patients were registered in September 2026, down 0.6% on a year earlier.
What is Regent Street Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Regent Street Surgery have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,251 patients per GP against 2,171 across England.
Are appointments at Regent Street Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Regent Street Surgery's phone number?
01453 825690.