St Neots Health Centre, St. Neots: patient reviews and CQC rating
St Neots Health Centre is a GP practice in St. Neots with 7,943 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2023. It has 3.1 full-time-equivalent qualified GPs, or 2,568 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Neots Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 5 practices in St. Neots with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (68%). 92 patients answered the survey (response rate 22%).
| Survey question | St Neots Health Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 63% | 52% | 57% |
| Easy to contact via the website | 73% | 60% | 58% |
| Easy to contact via the NHS App | 52% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for St Neots Health Centre is Requires Improvement, published in March 2023. One key question is rated differently: Caring Good. It held the same rating in the report before (August 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
7,943 patients were registered at St Neots Health Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,568 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.8 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 2.2 | 2.2 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,184 appointments a month, or 653 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Neots Health Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 653 | 521 | 510 |
| Face to face | 41% | 62% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.1% | 14.3% |
| High blood pressure | All ages | 9.3% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
97% of the practice's patients live in the PE19 postcode district. 98% live in Huntingdonshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PE19 | 7,780 | 97% |
St Neots Health Centre, 24 Moores Walk, St. Neots, PE19 1AG. Phone: 01480 219317.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lakeside Healthcare St Neots | 0.1 km | 69% |
| Almond Road Surgery - Dr's Wrigley and Chomicka | 0.5 km | 78% |
| Great Staughton Surgery | 6.7 km | 93% |
| Buckden and Little Paxton Surgeries | 7.0 km | 93% |
| Great Barford Surgery | 9.9 km | 75% |
- Great Staughton Surgery (93% overall experience good)
- Lakeside Healthcare St Neots (69% overall experience good)
How do patients rate St Neots Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St Neots Health Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at St Neots Health Centre?
7,943 patients were registered in September 2026, down 3.6% on a year earlier.
What is St Neots Health Centre's CQC rating?
Requires Improvement overall, published in March 2023.
How many GPs does St Neots Health Centre have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,568 patients per GP against 2,171 across England.
Are appointments at St Neots Health Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Neots Health Centre's phone number?
01480 219317.