Lakeside Healthcare St Neots, St. Neots: patient reviews and CQC rating
Lakeside Healthcare St Neots is a GP practice in St. Neots with 20,849 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 8.3 full-time-equivalent qualified GPs, or 2,514 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Healthcare St Neots
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 5 practices in St. Neots with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (66%). 119 patients answered the survey (response rate 31%).
| Survey question | Lakeside Healthcare St Neots | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 60% | 71% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 573 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lakeside Healthcare St Neots is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,849 patients were registered at Lakeside Healthcare St Neots in September 2026, down 1.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 2,514 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 5.7 nurses and 9.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 11.6 |
| August 2024 | 10.6 | 16.3 |
| August 2025 | 8.2 | 11.4 |
| August 2026 | 8.3 | 13.4 |
From June 2026 to August 2026 the practice recorded 20,690 appointments a month, or 992 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 57% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lakeside Healthcare St Neots | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 992 | 521 | 510 |
| Face to face | 37% | 62% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), a learning disability (0.8% against 0.6%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Lakeside Healthcare St Neots, 14 Huntingdon Street, St. Neots, PE19 1BQ. Phone: 01480 406677.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Neots Health Centre | 0.1 km | 82% |
| Almond Road Surgery - Dr's Wrigley and Chomicka | 0.4 km | 78% |
| Great Staughton Surgery | 6.8 km | 93% |
| Buckden and Little Paxton Surgeries | 7.0 km | 93% |
| Great Barford Surgery | 10.0 km | 75% |
- Great Staughton Surgery (93% overall experience good)
- St Neots Health Centre (82% overall experience good)
How do patients rate Lakeside Healthcare St Neots?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Lakeside Healthcare St Neots as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Lakeside Healthcare St Neots?
20,849 patients were registered in September 2026, down 1.1% on a year earlier.
What is Lakeside Healthcare St Neots's CQC rating?
Good overall, published in July 2019.
How many GPs does Lakeside Healthcare St Neots have?
8.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,514 patients per GP against 2,171 across England.
Are appointments at Lakeside Healthcare St Neots face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Healthcare St Neots's phone number?
01480 406677.